NCFE Level 3 Certificate in Principles of Management

This unit provides learners with an understanding of key issues surrounding people management, including equality and diversity, performance management, training and development, and reward and recognition.

This unit aims to provide learners with the opportunity to increase their knowledge of business markets, innovation and growth, financial management, and the principles of marketing.

The aim of this unit is to equip learners with an understanding of the principles of effective decision making; styles and models of leadership; the role, functions and processes of management; and an understanding of performance measurement.

This unit aims to provide learners with knowledge of project management and the roles required to support the delivery of a project. Learners will identify what is required to effectively collaborate with other departments and understand the principles underpinning negotiation.

This unit aims to provide learners with an understanding of the principles underpinning the delivery of presentations. Learners will be able to describe different types of media used to deliver a presentation and its limitations.

This unit is aimed at developing learners’ understanding of different techniques and organisational procedures for dealing with customer problems and complaints.

This unit is designed to equip learners with the techniques for monitoring the quality of customer interactions. Learners will be able to identify techniques used to gather the required information and provide feedback on performance to colleagues. Learners will develop an understanding of how to gather and analyse customer feedback in order to recommend improvements to customer service.