Certificate in Counselling Skills Level 2

NCFE CACHE Level 2 Certificate in Counselling Skills
Improve your ability to empathise and communicate with others while learning new skills that can help supercharge your career.
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The NCFE CACHE Level 2 Certificate in Counselling Skills is ideal for those who have no experience or qualifications in counselling. On completion of the course, you’ll have gained a solid foundation of skills and knowledge from which to begin gaining practical experience or pursue further training, such as the Level 3 Diploma in Counselling Skills Level 3.

You’ll discover what makes an effective counsellor, learn how to establish a fruitful relationship with clients, and develop effective listening skills. You’ll also gain an understanding of diversity and ethics within counselling, learn how to handle crisis intervention, explore the importance of self-development and be introduced to therapeutic approaches such as CBT.

What you will learn

  1. Unit 1 - Introduction to counselling skills theories

    In this unit, you’ll be introduced to theories which inform practical counselling techniques, such as Psychodynamic Theory, Cognitive Behavioural Therapy (CBT) and Person-Centred Theory. You’ll also learn how and when each approach can benefit the client.

  2. Unit 2 - Diversity and Ethics in the use of Counselling Skills

    In the second unit, you’ll learn the importance of anti-discriminatory practice, the value in understanding issues relating to diversity and inclusivity, and gain a good understanding of ethical frameworks in relation to counselling skills.

  3. Unit 3 - Using Counselling Skills

    Next, you’ll explore exactly what core counselling skills are and how they can be utilised in an effective counselling relationship, as well as strategies for ending interactions with clients in a positive manner.

  4. Unit 4 - Counselling Skills and Personal Development

    Here you’ll learn how to develop self-understanding by looking inwards. Explore your own personal beliefs and values whilst assessing their impact on helping relationships. Uncover the benefits of personal development and your motivations behind helping others. You’ll also be able to identify the personal qualities essential in counselling and address how to meet your own support needs. This unit will close by highlighting the importance of self-reflection how it contributes to personal development.

CACHE stands for the Council for Awards in Care, Health and Education, and are the leading specialist Awarding Organisation for the Care and Education Sector.

ACCPH is an independent, self-regulated UK professional body for qualified counsellors, coaches, psychotherapists and hypnotherapists. They serve people with nationally recognised qualifications from home study or distance learning students. Accepting members from all six modalities, including those ‘non-standard’ techniques such as Spiritual Coaching and Neuroscience amongst other approaches.

Course Outcome

This qualification comes with NCFE CACHE Level 2 certification. NCFE CACHE has been developing courses in the childcare, education and healthcare sectors since 1945 and is one of the most reputable awarding bodies for qualifications in the UK and overseas. Practitioners working in these areas are much more employable having gained NCFE CACHE certification, and many employers specifically ask for their qualifications when taking on members of staff.

After you’ve completed this qualification, you’ll be able to progress to more advanced qualifications such as the NCFE CACHE Diploma in Counselling Skills.

This certificate alone does not qualify learners to practice as a counsellor. The purpose of this qualification is to support progression to further learning and counselling-related work experience, after which you will be able to apply for a license to practice. You may choose to progress into the following professions:

  • Support worker
  • Healthcare assistant
  • Mental health support worker
  • Care assistants in residential settings
  • Guidance worker
  • Substance misuse worker
  • Life coach

How is this course assessed or examined?

Throughout this course, you’ll be assessed with appropriate tasks to demonstrate achievement of all the learning outcomes associated with each unit. The assessment method will consist of a portfolio of evidence that should prepare the learner for real-life situations that they may face in employment.

You may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack, detailing exactly what you need to do to accomplish your goals as a student.

This is a regulated qualification that is internally assessed and externally quality assured.

Entry requirements

There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Courses Taught by Experts


Health care

For 10+ years, my passion for helping learners develop and grow has driven my career as a teacher. To help me progress even further, I am currently studying to achieve the IQA award. I love reading and I’m a self-professed Harry Potter fan. Talk to me about all things history, rock music, tattoos and true crime podcasts. 

Laura, tutor


Counselling and Psychology

I always knew that a career focused around helping people achieve their goals was perfect for me. That’s why I became a tutor. I love to see my student’s confidence flourish as they progress through their courses. It’s important to help them fit their learning goals around their personal commitments so they have the best chance of success! 

Kelly, tutor


Early Years

Beginning my career as an early years practitioner inspired me to step into the world of teaching. I have since elevated my skillset through a range of qualifications including L3 in Assessing Vocational Achievement, L3 in Education & Training and L4 in Internal Quality Assurance. I’m a big kid at heart; I love Disney movies and also dabble in photography.  



Education and Childcare

My 30-year stride in education started with childminding, to working with pupils with Special Educational Needs and Disabilities. I then tutored in a national reading programme and went on to become a Higher-Level TA. I’m elated to say I graduated with a First-Class BA Honours Degree when I was 50 – living proof that it’s never too late to chase your dreams!



STEM and History of Art

Marine biology, jellyfish conservationist, hairdresser, fitness instructor… I have an eclectic backstory! Art is my passion and one of my proudest moments was achieving my Masters in Fine Art. I then requalified as an Art teacher to share my knowledge with my students. For most of my career, I’ve supported vulnerable students with additional needs such as SEMH and SEN.