Got a question? Don’t worry, its likely it’s been asked before – silly questions don’t exist here! If the answer to your question isn’t found below, fear not, we have a friendly adviser available through instant chat, or you can call 0121 630 3000, follow option 1 to be connected to one of our friendly team.
Frequently Asked Questions (FAQs)
Q: WHAT IF I HAVEN’T STUDIED FOR YEARS?
A: You’re not alone! Plenty of our learners haven’t studied since school, which is one of the reasons we offer unlimited tutor support. And there’s no need to be intimidated – our course material is designed to be fun and engaging, and our online platform, MyOxbridge, is super easy to use.
Q: WHAT SKILLS DO I NEED TO ENROL ON A COURSE?
A: If you don’t have any prior qualifications, don’t worry – with a few exceptions, most of our courses only require a reasonable ability to read and write English.
Q: WHEN DO THE COURSES START?
A: Because this isn’t traditional classroom learning, simply put, you call the shots! When you enrol on a course, you’ll be given a timeframe throughout which you’ll have access to your tutor support and our online platform. The rest is up to you, which allows you to study in your own time, at your own pace.
Q: IS THERE A TIME LIMIT TO START AND FINISH MY COURSE?
A: Yes, all of our courses have time limits, which can be found on each individual course page. However, we understand that life doesn’t always go to plan, which is why we give our students the option to take a six-month study break, totally free of charge. If you simply need a little extra time to complete your assignments, we’ve also got you covered; you can choose from a three-month course extension at £125, or six months at £225. If either of these circumstances applies to you, then you can give student support a call on 0121 630 3000 to talk through your options.
Q: WHEN DO I RECEIVE MY COURSE MATERIALS?
A: As soon as you’re enrolled, we’re busy getting your course material ready. If you’re studying online, you’ll receive your login to our online learning portal, MyOxbridge, within 48 hours. For some courses, you’ll also have the option to receive a printed copy of your course materials in the post. If you’ve chosen this option, we’ll aim to get this delivered to your door within 10 working days.
Q: WHAT IS INCLUDED IN THE COST OF MY COURSE?
A: For almost all of our courses, you’ll be provided with everything you will need, including all your course materials and unlimited tutor support. For some qualifications such as A-levels and GCSEs, however, you’ll need to pay separately for your exams, as well as supplementary reading material.
Q: WHAT IF I NEED HELP?
A: That’s what we’re here for! When you enrol on your course, your personal tutor will reach out to you over email, and remain on hand should you need extra support.
Q: CAN I GET FUNDING FOR MY COURSE?
A: Not right now, but stay tuned – we’re working on it!
Q: ARE THERE ANY AGE LIMITS?
A: We’re firm believers that education should be available to everyone, so we welcome students of all ages – in fact, our oldest student is 92! As a guide, our courses are generally designed for students who are above 16, with the exception of GCSEs, which are created for learners aged 14 and over. You can find more guidance on our course pages.
Q: I’VE SEEN YOUR COURSE CHEAPER ELSEWHERE, WILL YOU PRICE MATCH?
A: Although our courses will sometimes be more expensive than others you’ll see with the same name, the learning package you’ll be receiving through us is vastly superior. Firstly, you’ll have access to our online learning platform which combines original and engaging content with the very latest EdTech, and secondly, you’ll receive completely unlimited tutor support from a subject expert.
Q: IS THERE A REQUIRED READING LIST?
A: In most cases, all of the reading material you’ll be required to complete in order to finish your course will be included when you enrol. GCSE and A-level courses may require you to do some additional reading, which will be thrown in as a free downloadable eBook wherever possible.
Q: DO I HAVE TO SIT AN EXAM?
A: Most of our courses have been hand crafted to be assessed through coursework submission alone, which will be marked by your personal tutor. For a small number of courses, such as GCSEs and A-levels, you will need to sit an exam. For other courses, such as functional skills, you’ll be given the option to sit your exams online. You can find out how your course is assessed by checking the course page.
Q: DO YOU OFFER COURSES IF I LIVE OUTSIDE OF THE UK?
A: Absolutely! Our online learning portal, MyOxbridge, can be accessed from anywhere in the world. However, if your course requires you to sit an exam, this might need to be taken within the UK, so be sure to check with your personal tutor.
Q: HOW DO I GET MY WORK MARKED?
A: With our online portal, MyOxbridge, it’s super simple to submit your assignments, get feedback, and keep track of your grades – all in one place!
Q: HOW DO I PAY FOR MY COURSE?
A: It’s quick and easy to enrol online, or you’d prefer a little extra help, one of our friendly, experienced course advisers can talk you through everything. We’ve made the payment process easy and hassle-free, with solutions to fit every pocket. There’s a variety of methods to choose from such as PayPal or credit or debit card, and you can spread the cost over 3,6, or 12 months at 0% interest.
Q: WHAT IF I WANT TO CANCEL MY COURSE?
A: No stress, we offer a fourteen-day, money back guarantee. If you wish to cancel your course you will need to email our cancellations team on email@example.com within 14 days, along with a reason for cancelling, and we will provide you with a full refund.
Q: WHAT IF I STILL HAVE QUESTIONS?
A: Well, that’s what our dedicated support team is here for! You can drop us a message in our live chat, or call us on 0121 6303000 and we’ll be delighted to help.