FAQs – Frequently Asked Questions

That’s exactly what our dedicated support team is here for! 😊 You can drop us a message in our live chat, or call us on 0121 630 3000 – we would be delighted to help.

No stress, we offer a fourteen-day, money-back guarantee. If you wish to cancel your course you will need to email our cancellations team at cancellations@oxbridgehomelearning.uk within 14 days, along with a reason for cancelling, and we will provide you with a full refund.

There’s a variety of flexible payment options available, from PayPal to debit/credit card to interest-free monthly payments. It’s quick and easy to enrol online but if you prefer a little extra guidance, one of our friendly learning advisers can walk you through everything over the phone or live chat. We’ve made the payment process easy and hassle-free, with solutions to fit every pocket.

Absolutely! Our online learning portal, MyOxbridge, can be accessed from anywhere in the world. However, if your course requires you to sit an exam, this might need to be taken within the UK, so be sure to check with your personal tutor.

Most of our courses have been handcrafted to be assessed through coursework submission alone, which will be marked by your personal tutor. For a small number of courses, such as GCSEs and A-levels, you will need to sit an exam. For other courses, such as Functional Skills, you’ll be given the option to sit your exams online. You can find out how your course is assessed by checking the individual course page.

In most cases, all of the reading material you’ll be required to complete in order to finish your course will be included when you enrol. GCSE and A-level courses may require you to do some additional reading, which will be thrown in as a free downloadable eBook wherever possible.

Although some of our courses are more expensive than others with the same name, the learning package and experience that students receive through us are vastly superior. Firstly, you’ll have access to our online learning platform which combines original and engaging content with the very latest EdTech, and secondly, you’ll receive completely unlimited tutor support from a subject expert.

Find out why students love Oxbridge. 

We’re firm believers that education should be available to everyone, so we welcome students of all ages – in fact, our oldest student is 92! As a guide, our courses are generally designed for students who are above 16, with the exception of GCSEs and Functional Skills, which are created for learners aged 14 and over. You can find more specific age limitations on individual course pages.

Not right now but stay tuned – we’re working on it!

All of our courses offer unlimited tutor support. When you enrol on your course, your personal tutor will reach out to you over email, and remain on hand should you need extra support.

Yes, all of our courses have time limits, which can be found on each individual course page. However, we understand that life doesn’t always go to plan, which is why we give our students the option to take a six-month study break, totally free of charge. If you simply need a little extra time to complete your assignments, we’ve also got you covered; you can choose from a three-month course extension at £125, or six months at £225. If either of these circumstances applies to you, then you can give student support a call on 0121 630 3000 to talk through your options.

Almost all of our courses, you’ll be provided with everything you will need, including all your course materials and unlimited tutor support. For some qualifications such as A-levels and GCSEs, however, you’ll need to pay separately for your exams, as well as supplementary reading material.

As soon as you’re enrolled, we will get your course material ready. If you’re studying online, you’ll receive your login to our online learning portal, MyOxbridge, within 48 hours. For some courses, you’ll also have the option to receive a printed copy of your course materials in the post. If you’ve chosen this option, we’ll aim to get this delivered to your door within 10 working days.

Because this isn’t traditional classroom learning, simply put, you call the shots! When you enrol on a course, you’ll be given a timeframe throughout which you’ll have access to your tutor support and our online platform. The rest is up to you, which allows you to study in your own time, at your own pace.

If you don’t have any prior qualifications, don’t worry – with a few exceptions, most of our courses only require a reasonable ability to read and write English.

You’re not alone! Plenty of our learners haven’t studied since school, which is one of the reasons we offer unlimited tutor support. And there’s no need to be intimidated – our course material is designed to be fun and engaging, and our online platform, MyOxbridge, is super easy to use.

Once enrolled you will have a chat with someone from our accessibility team who will agree on a support plan with you, based on your individual needs.

Don’t worry – we have a team of expert learning advisers who will discuss your needs with you. Get in touch here.

Oxbridge believes everyone should have the opportunity to achieve their dreams. Our learning advisors will be able to guide you through the best course choices in terms of your ability, previous experience and outcome.

You can study from anywhere in the world through our award-winning online learning portal, MyOxbridge. However, when it comes to sitting your exams, you will need to either check with your local exam centre, the British Council website or contact us and we will help you figure things out!

Yes! You study the same curriculum, take the same examinations, and get the same qualification. The only difference is that the course is specially designed to be studied in your own time, at your own pace.

Yes! Our accredited online courses run all year round, so you can start learning today. Once you have enrolled on your desired course you will have the freedom to study anytime, anywhere and on any device. Oxbridge offers ultra-personalised, award-winning online learning and unlimited tutor support. Our GCSEs and A-levels courses are subject to curriculum timetables though you can start learning and will have access to the course material as soon as you have enrolled.

Yes. Many of Oxbridge’s professionally accredited courses, such as A-levels, contribute to your UCAS points. The number of points acquired will depend on what grade you have achieved. Please note not all our courses contribute to UCAS points, it is important to check on the specific course page or speak with our friendly learning advisors for more information.

EADL (the European Association for Distance Learning) is the European association of schools, institutions and individuals working in correspondence with distance education.

With members from over 20 European countries, the EADL is a representative forum for the exchange of information and ideas on current practices and developments in the expanding field of distance learning. Nearly all member states of Europe are represented in EADL, and EADL also has members in Norway, Russia, Switzerland and Turkey. Offering over 5,000 different courses, EADL members work with more than 2.5 million students.

Oxbridge is a member of EADL because we have met the principles of EADL which are laid down in the constitution, the code of conduct, and the minimum standards requirements.

ADLC is the Association of Distance Learning Colleges, formerly known as the ABCC. They are the only trade association in the UK dedicated to distance learning providers and they have been established for more than 50 years. As a member, we have signed and agreed to abide by their code of ethics, ensuring we follow the high standards for quality and teaching set by the ADLC.

An awarding body is a professional organisation that sets the standards of education for different course subjects. They decide on the acceptable standard of work required by learners to achieve certification. At Oxbridge, we have regular external visits from each of the awarding bodies to ensure that we are meeting their criteria as an education provider; this allows us to continue offering their accredited and official qualifications.

We, as a college, try hard to ensure you have received your certificate within 10-12 weeks, however in certain circumstances, this can be delayed when dealing with the Awarding Bodies associated with your course. If it gets to 12 weeks since completion and you have yet to receive your certificate, please call the college and we will happily investigate this for you. When your certificate arrives, we advise you to scan it to keep your own digital copy. This will be useful if employers ask to see your certificates.

Your certificate will first be sent directly to the Oxbridge offices within the national time frames that each of the awarding bodies works. Once we receive your certificate, we will post the original certificate to the home address you gave us upon enrolment. It is extremely important that you inform us if your address changes whilst you are a student at Oxbridge. It will cost you £55 per certificate to replace. However, this price may increase or decrease depending on the awarding bodies. The cost of replacement also includes administration and postage fees.

We understand that things happen in life that might impact your study plans. For example, money, children, and work can often take priority and it is easy to fall behind on your course. Firstly, try not to worry; contact your tutor and let them know about your situation. Your tutor is there to support you and will be able to rearrange targets to make a more realistic timeframe for achieving your qualification.

Student wellbeing is our priority here at Oxbridge, but we cannot help you unless you let us know there is an issue. If you do not want to talk to your tutor about the problem, you can reach our student support team on phone or LiveChat via our website. We will do all we can to help you get back on track to reaching your goals.

If you have a health condition or an immediate problem that is affecting your ability to continue, you should contact our student support team straight away. They may be able to temporarily pause your course so that you can focus on your priorities and then continue studying when you are able to. However, if you reach the end of your course duration and still need more time to complete the work, there will be a fee to extend your tutor support and mark any remaining work.

You will be required to pay the full balance of the course regardless of when you have completed the course. Once full payment has been received, the college will be able to issue your certificate. You will only receive your certificate once the balance has been paid in full.

Once you have submitted your assignments, your tutor has up to two weeks to mark your work and provide feedback, although this will often be sooner. Depending on the type of course you are studying, you will either have your work graded to the national framework, or you will receive a pass or a referral. If your work is referred, this means you need to resubmit your work after taking onboard your tutor’s feedback and making improvements.

An assessment is how we measure your learning and academic progress throughout the course. The grading of your assessment is determined by how well you have mastered certain target skills required for the task set. Assessments are extremely valuable for tutors as they indicate how much of the course material you have mastered, or if there is anything you have misunderstood. Using this information will allow your tutor to develop your learning plan to keep you on track for achieving a good overall result. Assessments can be in many formats such as multiple-choice questions, quizzes, observations, and witness statements.

At Oxbridge, we believe the combination of our unique support and bespoke learning platform, MyOxbridge allows our students to achieve high pass rates. For this reason, we do not offer exams on their own.

Depending on the course you may need to physically attend and complete an exam. Specific information about this will be available in MyOxbridge. To make attending an exam centre easier, we would advise finding your closest test centre.

As an Oxbridge student, you will get a guaranteed exam space at one of our partnership centres across the UK. You will also have the option to find your own exam centre if you would prefer and register as a private candidate. If you choose this option, bear in mind that fees vary across the country, so we recommend enquiring prior to booking.

Many of our courses do not require exams however, A-levels, GCSEs and some other courses do require exams to complete the qualification. Exam fees are additional to the cost of the course and prices vary depending on the course and where you sit them – find out more.

Planning on studying A-levels or GCSEs with us? We can add your exams during enrolment and blend them into your monthly payment plan if you wish. If you’re not ready to book your exam(s) yet, you can book them at a later date – all of the information is available on MyOxbridge under NEAS and Exams.

If your course requires you to sit an exam, your tutor will inform you of the information you need to prepare for this. Please remember that courses such as A-levels and GCSEs have national set dates and we have no control over these, therefore they cannot be changed. It’s also important to note that there may be an additional fee for booking your exam(s). Your tutor will explain any costs involved.

Planning on studying A-levels or GCSEs with us? We can add your exams during enrolment and blend them into your monthly payment plan if you wish. If you’re not ready to book your exam(s) yet, you can book them at a later date – all of the information is available on MyOxbridge under NEAS and Exams.

Your course will have a set duration, either 6, 12, 18, or 24 months. However, you have the freedom to complete your course in a time frame that suits your personal life and commitments within your course duration time.

If your course is over 12 months, we suggest you aim to submit at least one assignment a month. However, if you complete your assignment before the deadline, your tutor can mark it sooner and, if the work is satisfactory, you will progress ahead of your timeline to complete your course sooner. The ownership is on you to progress at your own pace within your course duration time. We are here to support you throughout this.

We can always give you more time by extending your course duration by 3 or 6 months. This will be an additional charge of £125 for 3 months and £225 for 6 months. Please contact the college directly to arrange a course extension.

Additional costs may apply (but not exclusively) to courses which offer exams, additional equipment needed for practical days, lost certificates and course extension requests. Please contact us to find out more information.

All Oxbridge tutors have been carefully selected and we only hire the best! Our tutors are required to hold a teaching qualification or an assessment qualification as a minimum. On top of this, they are also expected to hold a Level 3 or above qualification in their subject area of teaching.

For each course, you enrol on we will provide you with a qualified professional tutor who will provide feedback on your assignments, guidance if you are finding a topic difficult and help to point you in the right direction if you are struggling. You will be able to contact your assigned tutor via phone and email. Our promise of unlimited tutor support means you will be able to have as much or as little support as you need.

You can access your online course by signing into the MyOxbridge portal. You can sign in using your email address and password. Once signed in you will have access to all the resources you will need to successfully complete the course and gain your qualification

You will be awarded a certificate from the official awarding body once you have successfully completed your qualification. This applies to all courses where an external awarding body is mentioned. To find out which awarding body your course is provided by, check the Course Overview section.

Definitely! You can enrol on multiple courses and study a variety of courses at the same time.

You typically have 24 months to complete your studies, however you may be able to finish quicker depending on the course you choose and the pace at which you are able to complete all the necessary assessments for the qualification. Please be aware, that GCSEs and A-levels exam times are determined by the curriculum timetable and are fixed dates.

MyOxbridge works across all modern browsers (Chrome, Brave, Edge etc). The online learning experience will work over most broadband internet connections (some courses will have short videos as part of their content).

Our MyOxbridge online platform is simple and easy to use. You will have access to all your course material alongside additional resources, assignments and tutor information. You will be sent your login details after your enrolment is confirmed and your course(s) will be ready and available for you to start studying after you log in.

Coursework is simply uploaded to MyOxbridge for your tutor to mark… no more difficult than uploading a photo to Instagram!

Once you have purchased your desired course, you will have access to our online study platform MyOxbridge. Enjoy learning at your own pace, anywhere, anytime by accessing all the course content online, on any device. You will also have access to unlimited tutor support to help keep your study goals on the right track.