Effective Communication QLS Level 2

Our course code: ST235

Course fee now £337.50* or from £26 per month. Enter SALE10 at checkout.
*Was £375

Enrol on this course

Words are the most important force available to humans. With effective communication, you can make every opportunity more powerful, whether it be a job interview, passing on information, training a dog, an important presentation, a negotiation, knowing how to get your message across effectively is crucial.

The course is packed with up to date techniques and approaches that provide competencies, confidence and skills that you need in order to perform at your best at your workplace. If you want to develop your knowledge of Effective Communication so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you.

The Oxbridge Effective Communication course is designed for people who wish to gain an understanding of principles and practice of Effective Business Communicating

Like the old adage says – communication is key!

On this Effective Communications course, you will:

  • Describe the essential elements of business communications
  • Adopt good practice with a variety of communication methods
  • Choose appropriate communication methods
  • Identify ways of improving personal communications skills
  • Learn skills you will gain through this course that is transferable to your home as well as work life.

Our course is designed to amplify your communication skills so you may create an impact in all situations, from interviews to meetings.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Latest course materials

    This is a brand new course, written to the latest specification with dynamic and engaging content

  • Awarding body: QLS

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Study Hours

Up to 60 hours, which is around 20 minutes per day for 6 months.

Study Method

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a Certificate of Achievement from QLS (Quality Licence Scheme) and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about QLS here. 

Additional Information

Difficulty - Level 2

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Course Content

1: The Essentials of Communication
  • The Importance of Good Communication
  • Modes of Communication
  • The Key Elements of Communication
  • The Whole Message
  • What Does the Recipient Expect?
2: Sending Informal Messages
3: Sending Formal Messages
  • Letters – The First Impression
  • Letters – Greetings and Sign-Off
  • The Details
  • Letters – Writing Clearly
  • Letters – Writing Accurately
  • Formal Emails
  • Reports and Proposals
  • Reviewing Formal Letters and Reports
  • Reports
4: Two-Way Communication
  • The Telephone
  • Using the Answer Phone
  • Using the Mobile Phone
  • Face-to-Face Meetings
5: Presentations
  • Presentation Skills
  • First Impressions,
  • Explaining Your Points Clearly
  • Humour
  • Inviting Discussion
  • Ending the Presentation
6: Advertising
  • Press Releases
  • Newspaper Advertisements
  • Websites

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!