Course Overview

“Customer Service is not a department, it is everyone’s job …”

Gain an industry-recognised, accredited customer service qualification by studying this online course. Customer Service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers.

Excellent customer service is exceeding the customer’s expectation and produces happy customers. Exceeding customer expectations can improve customer loyalty and improve your sales and boost customer retention.

Excellent and consistent customer service is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive service experiences and teaches you everything from the fundamentals of customer service through to the more complex skills.

In a world where small businesses need to do more than just sell products; they also want to build relationships. Customer service is a key part of the promise that your brand makes to a customer.

The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research carried out by the Institute of Customer Service. Which means there is a lot of competition for these roles. Those skilled in customer care bring value to their organisations and will find that their talents are in high demand across all channels – with this course, this could be you.

On this course you will:

  • Understand excellent service and why it is important
  • Identify what customers want
  • Devise a plan for service excellence
  • Deliver a service excellence project
  • Monitor and assess the effectiveness of the plan
  • Maintain service excellence in your organisation
  • Explore the role of customer service in creating great customer experiences.[/readmore]

Course at a glance

Course duration

6

On average it takes our students 2 months to complete this course, however you have up to 6 months.

Awarded by

This course is awarded by Northern Council for Further Education.

Study Method

Study completely online using our award-winning learning platform, MyOxbridge.

Student Card

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Student card available with this course.

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£395
Monthly, from
£36/month

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Single payment
£395
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£36/month

Whichever career path you decide to choose, our 5‑step process can help you achieve your goals.

Step One

We'll take the time to understand your goals

Step Two

Together we'll develop your learning journey

Step Three

You'll get access to our award-winning learning portal, MyOxbridge. If you like, add a printed version of your course too!

Step Four

Our team of highly qualified tutors are as passionate about your success as you are. That’s why you’ll receive as much one-to-one support as you need from the moment you enrol, right through to receiving your certificate

Step Five

Once you've passed, we’ll review your learning journey, and provide free resources such as our Job Ready or University Ready Pack.

What about the normal things?

Study anywhere, anytime, anyhow. Our courses are ready when you are.

Receive a real certificate from an internationally recognised awarding body.

Flexible finance options.

A free six month study break.

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Single payment
£395
Monthly, from
£36/month

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6

On average, students complete this course in 2 months, but we'll give you up to 6 months.

60mins/day

The learning hours for this course are up to 180 hours, which is around 60 minutes per day for 6 months.

This course can start as soon as you enrol.

We'll give you plenty of time to finish this course, but if you need more time, just ask!

Awarding Body

NCFE are a national awarding organisation, passionate about designing, developing, and certificating diverse, nationally recognised qualifications and awards.

Course Outcomes

At the end of this course, successful learners will receive an NCFE Qualification and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about NCFE here. Tens of thousands of people each year further their education with an NCFE award.

Our course code
X227
Qualification Code
601/7070/0
Official Qualification Title
NCFE Level 2 Certificate in Principles of Customer Service

Entry requirements

Difficulty
Level two: the equivalent difficulty of a GCSE, usually suitable for most learners of all ages.
Entry requirements
There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English

Enrol and start now…

Single payment
£395
Monthly, from
£36/month

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Enrol on this course and start now

Single payment

£. Was £

Pay securely via any major debit or credit card.

Monthly payments

£/month

Flexible payment options from 0% APR.

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Why study with Oxbridge?

  • We'll get you qualified faster

    On average Oxbridge students pass three times quicker than those attending a traditional college.

  • Your grades are higher

    Our method of teaching produces pass rates 20 higher than the national average.

  • Proper job-ready qualifications

    Every course is designed to advance your employability or skills.

  • Unlimited Tutor Support

    You'll get as much help and support as you want—from experts—every step of the way.

  • We've bottled Mr Motivator

    Our courses are designed to be stimulating, engaging, and adapt to the pace and style of your learning.