Conflict Management Level 2

Would you like a better understanding of how to prevent conflict situations from arising? Do you wish to feel more confident in being able to deal with situations if they occur? A distance learning course is an ideal way to gain a Level 2 in Conflict Management. This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.

Conflict Management has been developed to meet the requirements of individuals who require training in conflict management. Students can be from any environment where conflict, anger and hostility are encountered It is appropriate for a wide range of sectors and is suitable for anyone who has a telephone or customer facing role, deals with service users or the public. The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations should they arise.

Many industries and roles have benefited from this course, not just traffic wardens!

On this Conflict Management course you will:

  • Learn techniques for managing conflicts effectively
  • Learn listening and negotiation techniques
  • Be able to demonstrate conflict handling styles
  • Adopt good listening techniques and Understand negotiation techniques
  • Describe problem-solving approaches
  • Demonstrate meditation techniques

Gain insight of how to prevent conflict situations from arising and learn techniques to manage conflict effectively.
Study with winners

We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

At your own pace

Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

Unlimited Tutor Support™

Get as much help and support as you want from your personal course tutor via email and phone.

Awarding body: ABC Awards
Our course ref: ST211

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework. ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our students.

Study Hours

Up to 90 hours which is around 30 minutes per day for 6 months. However, additional hours may be required for reading writing and research.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for a small fee, which also extends your tutor support.

Study Method

The course is specially designed for study by distance learning. Throughout the course, there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress


Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about ABC here. Tens of thousands of people each year further their education with an ABC award.

Additional Information
Level 2
Entry requirements
There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.
Section 1
Conflict and Anger
  • Understand the sources and nature of conflict
  • Consider different conflict -handling styles
  • Learn to understand and deal with anger

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for 12 months.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our FAQs section or Contact Us, we are happy to answer any questions you have.

Very worthwhile
Philip Harrington

I researched several online/distance learning providers before deciding upon this one. The course material was articulate and my tutor was very responsive. This course is easy to follow with lots of content and information. Great course for people wanting to add a little something to their CV or wanting to add something different. In my opinion a very worthwhile course.

Easy to enrol and navigate
Isla James

New to distance learning but found it very easy to enrol and navigate around the website. Enjoying the course so far.

Really happy
Martin Corbett

Prompt and helpful assistance received when needed

Distance learning is the way
Maria Constantinau

I’d recommend this type of learning to anyone who is looking to gain something extra or even if there’s something you’re interested in learning about.

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