We’re all different, with diverse interests, personalities, and thought processes. This means we may not always see eye-to-eye, and conflicts may occasionally arise. When this happens, having the skills to resolve the situation peacefully is invaluable. This level 2 qualification is an ideal way to learn conflict management techniques that will benefit you both at home and in the workplace.
Discover how to manage conflict and resolve issues in even the most heated situations
Whether you work within a role in which situations can sometimes become heated (traffic wardens – we’re looking at you) or you’re simply looking to boost your personal development, this distance learning course will provide you with skills in negotiation, mediation, and practical conflict management and de-escalation techniques. You can study in your own time, at your own pace, so it will easily fit around other commitments in your life.