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Conflict Management Level 2

Gain insight into how to prevent conflict situations from arising and learn techniques to manage conflict effectively.

What you will learn

Below is an outline of the course material you will study:

Unit 1: What is Conflict Management?

  • Learn about the common types and causes of conflict and their consequences for a business that encounters them.
  • Understand how a company can respond to prevent combative or discriminatory behaviour and the duties the law places on businesses.

Unit 2: Conflict Risk Assessment

  • Understand what a conflict risk assessment is.
  • Understand the duties of both employer and employees with regards to conflict risk assessments.

Unit 3: Preventing Conflict

  • Gain an understanding about the policies and procedures to prevent conflict.
  • Understand training requirements and how to help colleagues work efficiently and happily.
  • Understand the role that professional help and mediation plays.
  • Learn about unconscious bias.

Unit 4: Handling Conflict

  • Defuse confrontations that occur in the workplace.
  • Understand the relevance of record keeping for both incidents and potential conflictions.
  • Know how to hold informal discussions while maintaining confidentiality.
  • Manage conflicts, and refer to conciliation, arbitration and Employment Tribunals should the need arise.

Course Outcome

Once you have completed this Conflict Management Course – you will receive a formal qualification in Conflict Management from NCFE.

Entry Requirements

While there are no strict entry requirements for this level two Conflict Management course, it is strongly recommended that you have the ability to effectively read and write in English.

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Frequently Asked Questions

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