Extended - Bank on Your Future Get 40% Off ALL Course Fees* Use Code: BANK40

days, hrs, mins, secs left!

Conflict Management Level 2

Gain insight into how to prevent conflict situations from arising and learn techniques to manage conflict effectively.

Trustpilot

What you will learn

Below is an outline of the course material you will study:

Unit 1: What is Conflict Management?

  • Learn about the common types and causes of conflict and their consequences for a business that encounters them.
  • Understand how a company can respond to prevent combative or discriminatory behaviour and the duties the law places on businesses.

Unit 2: Conflict Risk Assessment

  • Understand what a conflict risk assessment is.
  • Understand the duties of both employer and employees with regards to conflict risk assessments.

Unit 3: Preventing Conflict

  • Gain an understanding about the policies and procedures to prevent conflict.
  • Understand training requirements and how to help colleagues work efficiently and happily.
  • Understand the role that professional help and mediation plays.
  • Learn about unconscious bias.

Unit 4: Handling Conflict

  • Defuse confrontations that occur in the workplace.
  • Understand the relevance of record keeping for both incidents and potential conflictions.
  • Know how to hold informal discussions while maintaining confidentiality.
  • Manage conflicts, and refer to conciliation, arbitration and Employment Tribunals should the need arise.

Course Outcome

Once you have completed this Conflict Management Course – you will receive a formal qualification in Conflict Management from NCFE.

Examinations and Assessments

Throughout this course, you may be expected to complete assignments to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Entry Requirements

While there are no strict entry requirements for this level two Conflict Management course, it is strongly recommended that you have the ability to effectively read and write in English.

Unlimited Tutor Support™

Receive one-on-one personalised guidance and support from our expert personal tutors.

With our Unlimited Tutor Support™, you can get as much or as little help as you want throughout your course. You'll benefit from one-to-one attention from a qualified and experienced tutor, tailored to your learning requirements.

Whether you have questions about assignments, need assistance with a complex topic or just need a bit of motivation, your personal tutor and our learning support team are here to support your learning journey at every step of your learning journey.

Webinar Dedicated Tutor

Join the community of thousands of satisfied learners who have rated us excellent on Trustpilot

Our commitment to delivering exceptional and award-winning education has earned us thousands of independent positive reviews that reflect our obsession and dedication to your results and satisfaction.

Trustpilot

MyOxbridge™

Take control of your learning experience with MyOxbridge™, our award-winning online learning platform.

You can access your course materials, submit assignments, view grades, track progress, and get support anytime, anywhere, via mobile, computer, or tablet. We also include many common accessibility features as standard.

Our online students achieve 20% higher grades than they would at a traditional college. With MyOxbridge, you can exceed your learning goals, on your terms.

award-winning online platform. Access course materials anytime, anywhere; on mobile, laptop, or tablet. Submit assignments, view grades, and track progress with engaging content and offline access. Achieve your goals flexibly!

Prefer old-school?
Download our prospectus…

Don't worry; we're not precious about everything being online. You can also download an old-school prospectus, and many of our courses can be sent to you in printed format. Our prospectus tells you all about learning with Oxbridge.

Request free prospectus
Prospectus page spread

Student perks with Oxbridge

Student Beans screenshot

Unlock exclusive student discounts on popular brands with Student Beans. After enrolling at Oxbridge, register to access free codes and deals on shopping and food.

Student Beans screenshot
Totum screenshot

The #1 student discount card and app. Access deals on food, essentials, tech, travel, fashion, and more. Get exclusive coupons and discounts in-store and online, all from your pocket.

Totum screenshot

Frequently Asked Questions

Need more information? Chat with a Learning Adviser

We're happy to help and talk you through anything about this course that you want more information about. You can contact us or use the most popular methods below.

Our live chat is supported by incredibly friendly human beings.

 0121 630 3000
Start a chat