We’re all different, with diverse interests, personalities, and thought processes. This means we may not always see eye-to-eye, and conflicts may occasionally arise. When this happens, having the skills to resolve the situation peacefully is invaluable. Level 2 conflict management is an ideal way to learn conflict management techniques that will benefit you both at home and in the workplace.
Conflicts can happen in a wide variety of environments, but with a third of our lives being spent at work, there is no coincidence many of these occur within the workplace. To ensure the healthy functioning of any business or organisation, it is essential to reduce and resolve conflicts fairly and effectively and by taking a Conflict Management Course, you will make a real difference.
This conflict management course will equip you with the necessary tools to help manage such situations. It focuses on the common types and causes of conflict that can occur in a workplace setting, how to respond and to prevent discriminatory behaviour.
You will also learn about the importance of making conflict risk assessments for the benefit of both employers and employees, as well as when to turn to arbitration services when conflicts cannot be resolved internally.
In a recent report from CIPD, it was highlighted that unfair treatment in the workplace has a huge effect on staff.
Whether you work within a role in which situations can sometimes become heated (traffic wardens – we’re looking at you) or you’re simply looking to boost your personal development, this distance learning course will provide you with skills in negotiation, mediation, and practical conflict management and de-escalation techniques. Conflict management level 2 can be studied in your own time, at your own pace, so it will easily fit around other commitments in your life.
