Conflict Management Level 2

Gain insight into how to prevent conflict situations from arising and learn techniques to manage conflict effectively.

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  • Overview
  • What you'll learn
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Are you ready to change your world?

Due to high capacity this course is currently unavailable. Check back soon.

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Have complete control over the pace and style of your learning needs. Choose to study from your phone, laptop, or tablet, 24/7. Online Learning has never been so simple, or so much fun!

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All Oxbridge home learning courses are delivered to a high-quality standard with full access to course materials. If you prefer a printed copy of your course material, choose our print option. Note: extra charges will apply.

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Overview

In a report from The Chartered Institute of Personnel and Development (CIPD), it was highlighted that unfair treatment in the workplace has a huge effect on individuals, employee satisfaction and culture.

We’re all different, with diverse interests, personalities, and thought processes. This means we may not always see eye-to-eye, and conflicts may occasionally arise. When this happens, having the skills to resolve the situation peacefully is invaluable. This level 2 conflict management course is an ideal way to learn conflict management techniques that will benefit you both at home and in the workplace.

Why study conflict management?”

Conflicts can happen in a wide variety of environments, but with a third of our lives being spent at work, there is no coincidence many of these occur within the workplace. To ensure the healthy functioning of any business or organisation, it is essential to reduce and resolve conflicts fairly and effectively and by taking a Conflict Management Course, you will make a real difference.

This online conflict management course will equip you with the necessary tools to help manage such situations. It focuses on the common types and causes of conflict that can occur in a workplace setting, how to respond and to prevent discriminatory behaviour.

You will also learn about the importance of making conflict risk assessments for the benefit of both employers and employees, as well as when to turn to arbitration services when conflicts cannot be resolved internally.

Whether you work within a role in which situations can sometimes become heated (traffic wardens - we're looking at you) or you’re simply looking to boost your personal development, this distance learning course will provide you with skills in negotiation, mediation, and practical conflict management and de-escalation techniques. Conflict management level 2 is studied online in your own time, at your own pace, so it will easily fit around other commitments in your life.

What you'll learn

Unit 1 - What is Conflict Management?
  • Learn about the common types and causes of conflict and their consequences for a business that encounters them.
  • Understand how a company can respond to prevent combative or discriminatory behaviour and the duties the law places on businesses.
Unit 2 - Conflict Risk Assessment
  • Understand what a conflict risk assessment is.
  • Understand the duties of both employer and employees with regards to conflict risk assessments.
Unit 3 - Preventing Conflict
  • Gain an understanding about the policies and procedures to prevent conflict.
  • Understand training requirements and how to help colleagues work efficiently and happily.
  • Understand the role that professional help and mediation plays.
  • Learn about unconscious bias.
Unit 4 - Handling Conflict
  • Defuse confrontations that occur in the workplace.
  • Understand the relevance of record keeping for both incidents and potential conflictions.
  • Know how to hold informal discussions while maintaining confidentiality.
  • Manage conflicts, and refer to conciliation, arbitration and Employment Tribunals should the need arise.

Extra info

Awarding Body

Each individual who completes a CPD accredited learning activity may request a formal CPDSO Certificate of Attendance – a template for which is issued for all accredited titles. Subsequently, this can be included within a formal CPD record for a professional institute, regulator or employer.


Stay ahead of the curve with Continuous Professional Development (CPD) activities! They're your ticket to keeping your academic and practical qualifications fresh and relevant. Whether you're starting out or a seasoned pro, CPD lets you constantly upskill and reskill, ensuring you're always on top of your game. Don't let age, occupation, or educational level hold you back—invest in your growth and future success!

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With a heritage stretching back over 150 years, NCFE is one of the largest awarding bodies in the UK. Over 340,000 students were awarded certification by NCFE last year.

NCFE Customised Qualifications are bespoke, unregulated qualifications developed to meet the specific needs of learners. These courses fit in where there are no other regulated qualifications are available. Meaning you can achieve recognition from a well-respected awarding body, even if there isn’t a pre-existing qualification in a certain subject area.

Endorsed by

Course Outcome

Upon completion of this course, you will receive a Level 2 NCFE Customised Qualification in Conflict Management.

How is this course assessed or examined?

Throughout this conflict management course, you may be expected to complete assignments to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Entry requirements

While there are no strict entry requirements for this level two Conflict Management course, it is strongly recommended that you have the ability to effectively read and write in English.

FAQs

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How much do exams cost?

Many of our courses do not require exams however, A-levels, GCSEs and some other courses do require exams to complete the qualification. Exam fees are additional to the cost of the course and prices vary depending on the course and where you sit them – find out more.

Planning on studying A-levels or GCSEs with us? We can add your exams during enrolment and blend them into your monthly payment plan if you wish. If you’re not ready to book your exam(s) yet, you can book them at a later date – all of the information is available on MyOxbridge under NEAS and Exams.

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Can I sign up for a Student Beans account and get Student Discounts?

Yes! One of the many benefits of being an Oxbridge student is that you get access to great discounts with a Student Beans account! Eligibility criteria apply and acceptance is made at the discretion of Student Beans. Find out how to sign up.

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Are business courses worth it?

Definitely, business and management courses can be used to advance up the ladder by proving to your employers that you’re dedicated and eager to learn.

They can also be used as evidence to prospective employers that you’d be a valuable addition to their team.

Finally, if you’re contemplating launching your own company, business and management courses can help you find your feet, hone your skills and become a success.

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Why study business and management courses online with Oxbridge?

We offer a huge selection of business-focussed courses such as Business GCSE and Level 3 Diploma in Skills for Business and nationally recognised project management qualifications, such as Prince2.

Whether you’re self-employed, climbing the ladder or struggling to get a foothold, showing initiative and gaining additional business qualifications can set you apart from the competition.

When you opt to study online with Oxbridge, you also gain tons of additional benefits such as: Not having to quit your job to navigate set lesson timetables; studying around your social life, at times that best suit you; one-on-one time with a qualified tutor who specialises in the subject you’re studying; top-quality learning materials, including quizzes, videos and e-books; the potential to achieve a pass rate that’s 20% higher than the national average and more.

If you’d like to find out more about studying business and management with Oxbridge, speak with one of our learning advisers via live chat.

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What are the different types of management courses?

Management is a far-reaching subject and involves the study of a variety of managerial practices. Whether you’re investigating how you can better serve your team and employer or are expanding your skills to run your own business, an online management course offers flexibility that you won’t find in a more traditional educational setting.

Managerial courses vary depending on the industry you are working in. Some of these courses include:

Team Leading Skills and Principles of Management.

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What are the different types of business courses?

Business is one of the most popular fields of study worldwide. In today’s ever-increasing competitive job market, you can ensure that you stand out from the crowd with an accredited, industry-recognised business course.

There are a variety of online business courses available to study, depending on your goal. Just a few of the courses you could invest include Starting Your Own Business.

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Are you ready to change your world?

We appreciate being bold is easier said than done. This is why the team at Oxbridge aim to help you feel confident and rest assured in taking your next steps. Our friendly, knowledgeable Learning advisers are always on hand to offer you the best guidance.