Does the hustle and bustle of a business environment get your heart racing? Perhaps you have a head for problem-solving and thinking on your feet? Then our NCFE accredited diploma in skills for business could be just the right qualification to get you to where you want to be on your career journey. Ideal for anyone wishing to pursue a career in human resources, customer relationship management, team leadership, or gain a managerial position, this diploma will prove that you have the transferable business skills for the job.
NCFE Online Business Diploma – the syllabus in brief
On this RQF diploma, you’ll delve into business culture and responsibilities, focusing on crucial issues such as sustainability and maintaining staff morale. You’ll gain a comprehensive insight into how to deliver excellent customer service, as well as monitor and review performance for continuous improvement. Moving on, you’ll study the essential skill of problem-solving within a business environment, and how to analyse and tackle issues as they arise. You’ll also study the importance of excellent written and verbal communication, how to practise active listening, how to make a great first impression, and much more.
What you'll learn
Unit 1 - Business Culture and Responsibilities
This unit will provide you with the skills needed to support sustainability in a business environment, understanding why businesses work in a sustainable way, and how technology can be used to help this. Additionally, you’ll gain an understanding of the importance of diversity within the workplace, including the legal and organisational guidelines that exist to govern this. Lastly, you’ll explore how to maintain security and confidentiality in the workplace.
Unit 2 - Deliver Customer Service in a Business Environment
Finding ways to bring in new customers and keep a business thriving is the absolute top priority for many companies. This unit is designed to equip you with effective customer service skills to exceed customer expectations by going the extra mile, deliver effective service to a wide range of customers, and monitor and review customer service for continuous improvement.
Unit 3 - Produce Documents in a Business Environment
Companies use documents to communicate, transact business and analyse their productivity. In this unit, you’ll become familiar with a range of different document types and formats. By the end, you’ll be able to research content for, and produce a range of documents that meet, varying requirements.
Unit 4 - Solve Problems in a Business Environment
Every business has its problems, and the difference between a successful and failure is the way problems are dealt with as they arise. In this unit, you’ll gain the skills required to identify a solution to a business problem, and develop a plan to solve it. You’ll also be able to evaluate the success of your plan, to ensure the method chosen was the correct one.
Unit 5 - Communicate in a Business Environment
Great internal and external communication is a cornerstone of every successful business. This unit will equip you with the skills to communicate successfully both verbally and in writing, evaluate the strengths and weaknesses of your communication, and develop a plan to improve it when necessary.
Unit 6 - Manage and Improve own Performance in a Business Environment
In a business environment, every task must be completed within an agreed timescale. In the final unit, you’ll learn how to plan and manage your work, so you never miss a deadline. You’ll also study the importance of behaviour and attitude, and discover how to improve your own performance.
NCFE is the leader in vocational and technical learning committed to powering a more intelligent education eco-system. We combine over 170 years of experience with deep insight into what is needed and what works.
From world-class qualifications and content to new assessment methodologies, from innovative technology platforms to partnership opportunities with our network of expert collaborators – NCFE galvanises the education sector to shape the most innovative solutions for individual learning needs. In doing this, we’re working for a fairer education system for all learners to power inclusivity and choice.
Recognised through UCAS
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At the end of this course, successful learners will receive an NCFE Qualification and a Learner Unit Summary (which lists the details of all of the units you have completed as part of your course). Tens of thousands of people each year further their education with an NCFE award. Read more about NCFE.
How is this course assessed or examined?
Throughout this course, you will be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.
While there are no strict entry requirements for this level 3 Diploma in Skills for Business, it is strongly recommended that you have the ability to effectively read and write in English.