NCFE Level 3 Diploma in Skills for Business

Our course code: X340

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Are you considering a career in business? Does the hustle and bustle of a busy business environment get your heart racing? Then take advantage of that excitement and develop the essential skills you need to work successfully in any business setting. Our Level 3 Business Diploma opens your eyes to the business world, expanding your knowledge of culture, responsibilities, and problem-solving. Ideal for people from all backgrounds, whether you’re working in a business setting, looking to progress into further study, or you’re focused on a vocational pathway. You’ll gain the transferable skills for business all employers want.

It’s good to be prepared when entering a business environment. A Level 3 Business Diploma does just that. It prepares you in areas like communication, so you can work better with others while giving you the chance to manage and improve your performance in a business setting. Along the way, there’s potential to acquire key skills like team working, appropriate dress, behaviour and interpersonal skills. Of course, you’ll gain insight into supporting others and how varying roles and departments function within an organisation. This RQF qualification offers learners 60 credits, which are a requirement to go to university.

No matter your circumstance, a Level 3 Business Diploma can make a difference. Are you already working in customer service or administration? if so, this course can spruce up your skills. Do you want to work in a business environment or looking to go to university to build the essential skills for business you need to succeed? Then this course will prepare you. Perhaps, you’re unsure about their future, but you know business is an area you want to explore.

While studying our Level 3 Diploma in Skills for Business, you’ll learn about:

  • Business culture and responsibilities
  • Managing customer expectations and delivering effective service
  • Producing documents types and formats for varying requirements
  • Identify and solving business problems with an effective plan
  • Effective verbal and written communication
  • Managing and improving your performance
  • And so much more…

Develop the essential skills you need to work successfully in any business environment or setting.

  • A formal qualification

    This course is a formally recognised RQF qualification and is recognised throughout the UK, Europe and beyond.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • Unlimited Tutor Support

    Get as much help and support as you want from your personal course tutor via email and phone.

  • Awarding body: NCFE
  • Our course code: X340
  • Qualification code: 601/2640/1
  • Official Qualification Title: NCFE Level 3 Diploma in Skills for Business

NCFE are a national awarding organisation, passionate about designing, developing, and certificating diverse, nationally recognised qualifications and awards.

Study Hours

It takes around 600 hours to complete this course which is about an hour and a half of studying per day.

Study Method

Our course is delivered via dynamic paper-based materials for a engaging learning experience. There may be online learning opportunities to improve your research and your learning, such as videos, e-books, and online quizzes.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


Throughout this course, you will be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a NCFE Qualification and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about NCFE here. Tens of thousands of people each year further their education with an NCFE award.

Additional Information

Official Qualification Title - NCFE Level 3 Diploma in Skills for Business

Difficulty - Level 3

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Minimum Enrolment Age - 16 years

UCAS Points - 56

Credits - 60

Course Content

1: Business Culture and Responsibilities

Discover how to support sustainability in a business environment, understanding why businesses work in a sustainable way and how technology can be used to help this. You’ll gain knowledge of diversity in the workplace, including the legal and organisational guidelines that exist to govern diversity in the workplace. Additionally, you’ll explore how to maintain security and confidentiality in the workplace.

2: Deliver Customer Service in a Business Environment

Develop a variety of effective customer service skills, such as exceeding customer expectations by going the extra mile, delivering an efficient service to a wide range of customers, as well as monitoring and reviewing customer service.

3: Produce Documents in a Business Environment

Gain knowledge of different documents and formats that can be used to present information. You’ll also learn to research content for and produce a range of documents which meet varying requirements.

4: Solve Problems in a Business Environment

Learn how to identify solutions to business problems, develop problem-solving plans, and then solve these problems. You’ll also evaluate the success of such a plan to ensure the method chosen is the most productive option.

5: Communicate in a Business Environment

Master the importance of written and verbal communication skills. You’ll evaluate communication within a business environment, summarising positive and negative points of a communication and developing a plan to improve your communication skills.

6: Manage and Improve own Performance in a Business Environment

Gain the ability to plan and manage your own work. You’ll gain an understanding of why behaviour and attitude are important in a business environment and know how to improve your own performance.

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!