Dental Practice Management Level 3

This comprehensive course has been designed for those looking to gain recognition and improve their dental careers.

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Are you ready to change your world?

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Are you looking to advance your dental career? Perhaps even step into a dental management position? If you crave the challenge that comes with running an entire surgery from scratch, our dental practice management course is a step in the right direction. We empower future dental managers by developing critical skills they need to drive any surgery to success. This online dental practice management course will teach you to think on your toes, how to elevate your team to the next level, and oversee day-to-day operations so that dentists can concentrate on patient care.

Why study dental management?

Dental managers are the burning soul of any dental practice. They’re the people who support dentists, maintain customer relations and keep staff happy. Furthermore, they love wearing many hats and thrive on juggling various business operations and patient queries. That’s why we’ve designed our dental practice management course to teach the essentials, all the while studying dental practice management online in your own space and time. From theories to NHS changes, goal setting and administration, you will learn everything you need to lead a dental practice to success. So, when you join your dream practice, dentists can focus on what they do best: Dentistry.

Start filling those cavities with knowledge and advance your dental career by enrolling with us today on our dental practice management course!

What you'll learn

Unit 1 - Introduction to Practice Management

In the first unit, you’ll be introduced to challenges that presently affect dentists. You’ll learn about changes in NHS dentistry, such as structural, cultural and clinical changes. You’ll also cover professional networks, the Steele contract and population changes.

Unit 2 - An Overview of Management Systems

In this unit, you’ll learn about the management approaches of FW Taylor, Henri Fayol and Mary Follett. You’ll also consider functions of dental practice management, management by exception, as well as advantages and disadvantages of management by objectives. To end the unit, you’ll gain insight into management systems, sub-systems, classification of systems, what makes a good system and procedures.

Unit 3 - Goals and Objectives for the Practice

In this unit, you’ll discover functions of a dental practice and the advantages of goal setting, looking at professional, personal, as well as the practices goals. You’ll gain knowledge of objectives and practice policy, workplace stress, its causes and how to reduce it. With insight into work conditions and mental health.

Unit 4 - More on Management Systems

In this unit, you’ll contemplate time management, appointment control systems and what to record in appointment entries. You’ll learn about organising an appointment book, as well as patient-centred, procedure-centred and random booking sessions. You’ll also consider aspects of stock process from purchasing to requirements, infection control when ordering, choosing suppliers, and monitoring stock. Finally, you’ll look at the Control of Substances Hazardous to Heath (COSHH) Regulation (1988).

Unit 5 - Financial Management

In this unit, you’ll explore key financial activities that ensure the practice runs smoothly, including cost analysis, financial ratios, cost control and budgets. You’ll also look at fee setting, cash flow and debt control, borrowing and repayment methods.

Unit 6 - Getting the Best Out of Computers in Dental Practice

In this unit, you’ll the role of computers in general dental practice. You’ll cover MS Office packages, including Word, Access (databases) Excel (spreadsheets), and powerpoint, while looking at the clinical applications of computers in a surgery. Finally, you’ll explore the future of computer use in dental practices, as the principles of the Data Protection Act (1984) with regards to patient privacy.

Unit 7 - Managing Staff in a Dental Practice

In this unit, you’ll consider all aspects of the recruitment cycle, from forming a job description to advertising positions, conducting interviews and offering a contract of employment. You’ll cover areas of staff management in the workplace, from training to setting goals, delegation of responsibility and staff appraisals. Finally, you’ll learn the value of a staff handbook and how to manage staff absenteeism.

Unit 8 - Developing the Dental Practice

In this unit, you’ll consider various health and safety regulations, upgrading equipment for the practice, as well as the cost-benefit and cost-effective approach to purchasing. You’ll explore the marketing process, from SWOT analysis to KPIs, and look at factors impacting the successful development of a practice, such as pricing to product placement. You’ll learn about marketing campaigns for dental care, effective communication and market segmentation. Finally, you’ll see how expanding a practice’s range of services can help it to develop.

Unit 9 - Patient Management

In this unit, you’ll look at three key areas of patient management: Communication skills, managing patient perceptions and feedback. You’ll consider what makes a good relationship to overcoming barriers in communication, patient consent and the consequences of not providing treatment.

The final unit will cover areas of confidentiality, clinical records and record keeping for patients. You’ll explore aspects of negligence, patient feedback and acting on its results, and incidence of claims. You’ll consider patient perceptions, bias in patient feedback surveys, and clinical audits. Finally, you’ll look at the audit cycle, internal and external auditing, and implementing changes determined by a number of different factors.

Extra info

Awarding Body


With a heritage stretching back over 150 years, NCFE is one of the largest awarding bodies in the UK. Over 340,000 students were awarded certification by NCFE last year.

NCFE Customised Qualifications are bespoke, unregulated qualifications developed to meet the specific needs of learners. These courses fit in where there are no other regulated qualifications are available. Meaning you can achieve recognition from a well-respected awarding body, even if there isn’t a pre-existing qualification in a certain subject area.

Course Outcome

At the end of this course, successful learners will receive a certificate of completion and competency.

How is this course assessed or examined?

Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Entry requirements

While there are no strict entry requirements for this level three Dental Practice Management course, it is strongly recommended that you have the ability to effectively read and write in English.


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How much do exams cost?

Many of our courses do not require exams however, A-levels, GCSEs and some other courses do require exams to complete the qualification. Exam fees are additional to the cost of the course and prices vary depending on the course and where you sit them – find out more.

Planning on studying A-levels or GCSEs with us? We can add your exams during enrolment and blend them into your monthly payment plan if you wish. If you’re not ready to book your exam(s) yet, you can book them at a later date – all of the information is available on MyOxbridge under NEAS and Exams.

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Can I sign up for a Student Beans account and get Student Discounts?

Yes! One of the many benefits of being an Oxbridge student is that you get access to great discounts with a Student Beans account! Eligibility criteria apply and acceptance is made at the discretion of Student Beans. Find out how to sign up.

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Are business courses worth it?

Definitely, business and management courses can be used to advance up the ladder by proving to your employers that you’re dedicated and eager to learn.

They can also be used as evidence to prospective employers that you’d be a valuable addition to their team.

Finally, if you’re contemplating launching your own company, business and management courses can help you find your feet, hone your skills and become a success.

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Why study business and management courses online with Oxbridge?

We offer a huge selection of business-focussed courses such as Business GCSE and Level 3 Diploma in Skills for Business and nationally recognised project management qualifications, including Agile and Prince2.

Whether you’re self-employed, climbing the ladder or struggling to get a foothold, showing initiative and gaining additional business qualifications can set you apart from the competition.

When you opt to study online with Oxbridge, you also gain tons of additional benefits such as: Not having to quit your job to navigate set lesson timetables; studying around your social life, at times that best suit you; one-on-one time with a qualified tutor who specialises in the subject you’re studying; top-quality learning materials, including quizzes, videos and e-books; the potential to achieve a pass rate that’s 20% higher than the national average and more.

If you’d like to find out more about studying business and management with Oxbridge, speak with one of our learning advisers via live chat.

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What are the different types of management courses?

Management is a far-reaching subject and involves the study of a variety of managerial practices. Whether you’re investigating how you can better serve your team and employer or are expanding your skills to run your own business, an online management course offers flexibility that you won’t find in a more traditional educational setting.

Managerial courses vary depending on the industry you are working in. Some of these courses include:

Team Leading Skills and Principles of Management.

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What are the different types of business courses?

Business is one of the most popular fields of study worldwide. In today’s ever-increasing competitive job market, you can ensure that you stand out from the crowd with an accredited, industry-recognised business course.

There are a variety of online business courses available to study, depending on your goal. Just a few of the courses you could invest in include: Workplace Law,  Starting Your Own Business, and more.

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Are you ready to change your world?

We appreciate being bold is easier said than done. This is why the team at Oxbridge aim to help you feel confident and rest assured in taking your next steps. Our friendly, knowledgeable Learning advisers are always on hand to offer you the best guidance.