Travel and Tourism Management Level 3

Our course code: X314

Course fee now £337.50* or from £26 per month. Enter FUNDING10 at checkout.
*Was £375

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Travel and Tourism is a continually growing industry that supports a huge number of roles. Tourism brings people together. It teaches us about the world we live in. It strengthens communities and broadens the mind. This online Travel and Tourism course explore the reasons why people travel and develop the knowledge needed to work in the tourism industry.

Tourism is one of the most economically important industrial activities in the world. More than a billion people take an international tourist trip every year and this number is increasing year on year. Tourism accounts for nearly 10% of global GDP and one in every 11 jobs.

We all look forward to our holidays but we don’t often think about the processes, systems and activities which enable us to have an enjoyable experience whilst away from home. This course focuses specifically on providing knowledge and skills to be able to work in this ever-growing sector.

On this course, you will:

  • Consider the different types of tourism and explore the reasons why people travel.
  • Explore how travel and tourism businesses gain an advantage over their competitors
  • Investigate how internal and external factors can affect travel and tourism organisations.
  • Explore communication skills required to meet customer’s needs.
  • Examine the stages of the selling process, the range of products and profit making

Explore the reasons why people travel and develop the knowledge needed to work in the tourism industry.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Unlimited Tutor Support

    Get as much help and support as you want from your personal course tutor via email and phone.

  • Awarding body: NCFE Customised Qualifications

With a heritage stretching back over 150 years, NCFE is one of the largest awarding bodies in the UK. Over 340,000 students were awarded certification by NCFE last year. Our NCFE Customised Qualifications are bespoke, unregulated qualifications developed to meet the needs of our learners. Completing Customised Qualifications does not lead to an OFQUAL regulated qualification, but they can be used as evidence of knowledge and skills towards future study.

Study Hours

Up to 150 hours

Study Method

The course is specially designed for study by distance learning. Throughout the course, there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will be awarded a formal certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. You can read more about NCFE here.

Additional Information

Difficulty - Level 3

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Course Content

1: Introduction to the Travel and Tourism Sector
  • What is travel and tourism
  • The different types of tourism
  • Domestic tourism
  • Inbound and outbound tourism
  • Why do people travel?
  • Leisure, business and VFR tourism
  • Travel agents
  • Transport providers
  • Tour operators
2: The Business Environment of the Travel and Tourism Sector
  • Sectors organisations belong
  • Ownership of organisations
  • Competitive advantage
  • Internal and external factors
3: Managing the Customer Experience, Customer Service and Communication in the Travel and Tourism Sector
  • What is customer service?
  • Benefits of good customer service
  • How customer service is measured
  • Methods of delivering good and bad customer service
  • Good vs bad customer service behaviours
  • Communication skills to meet customer’s needs
4: Selling Skills Management
  • Purpose of sales staff
  • The seven stages of selling
5: Introduction to the Travel and Tourism Sector
  • What is a travel agent?
  • Services travel agents provide and how they make a profit
  • Terminology, phrases and IATA codes
  • The different types of travel agents
  • The different operations of a travel agency
  • Customers booking flow chart
  • The impact of technology on retail travel operations
6: Managing Retail Sales
  • The links tour operators have with suppliers
  • Products and services offered by a tour operator
  • External influences affecting tour operators
  • The different types of tour operators
  • How tour operators administrate and operate their packages
7: Managing Tour Operations
  • The importance of tourism destinations to the UK’s economy
  • UK destinations (cities, countryside, seaside, etc)
  • Factors affecting UK travel and tourism destinations
8: European and Worldwide Travel and Tourism destinations
  • Countries that make up worldwide tourism destinations
  • Tourist motivations to travel
  • How destinations meet tourist motivations to travel
  • Factors that can impact travel
9: Managing Visitor Services and Attractions
  • Built and natural visitor attractions in the UK
  • Products, services and facilities at attractions
  • The importance of UK visitor attractions
  • How attractions provide customers with a quality experience
10: Laws and Regulation Management
  • Trade bodies
  • Trade associations
  • Consumer law
11: Managing Airports and Airlines
  • Landside and airside of an airport
  • Airline routes, classes of travel, services and extra charges
  • Job roles within airports and on airlines
12: Resort Representative Management
  • Types of holiday reps
  • Rep’s roles
  • Pros and cons of working as a holiday rep
  • A reps welcome meeting
13: Managing Conferences and Events
  • Introduction
  • Conferences, events and exhibitions
  • Organisations in the conference and event sector
  • Customers in the conference and event sector
  • How conference and events are linked to the travel and tourism industry
  • Venues conferences and events are held
  • Planning and staging conferences and events
14: Managing Marketing and Promotions
  • The marketing mix
    • Product
    • Price
    • Promotion
    • Place
  • Advertisements
  • Ryanair marketing mix
  • How organisations segment their market
  • Displays used in travel and tourism business
  • Market research methods
15: Employment in the Travel and Tourism Sector
  • Employment
  • Skills and personal qualities organisations look for
  • Factors to consider when working in the sector
  • Contracts
  • Stages of recruitment and selection
  • Factors that contribute to an effective workplace
Show 9 more modules

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!