NCFE Level 3 Diploma in Travel and Tourism

Our course code: X314

Course fee £375 or from £28 per month

Enrol on our course

Travel and Tourism is a continually growing industry that supports a huge number of roles. Tourism brings people together, and teaches us about the world we live in. It strengthens communities and broadens the mind. This NCFE Level 3 Diploma in Travel and Tourism course explores the reasons why people travel, and helps you develop the knowledge and skills needed to work in the tourism industry.

We all look forward to our holidays but we don’t often think about the processes, systems and activities which enable us to have an enjoyable experience whilst away from home. This accredited course focuses specifically on providing knowledge and skills to be able to work in this ever-growing sector. You’ll study how travel agencies operate, along with the package holiday industry. You’ll investigate how tourism events are organised and marketed, delve into heritage and cultural tourism, study the impact that travel and tourism has on local communities, and much more!

Please note: You won’t be able to start this course until 02/08/21. Full details can be found below under Course Duration.

Explore the reasons why people travel and develop the knowledge needed to work in the tourism industry.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Unlimited Tutor Support

    Get as much help and support as you want from your personal course tutor via email and phone.

  • Awarding body: NCFE
  • Our course code: X314
  • Qualification code: 601/7935/1
  • Official Qualification Title: NCFE Level 3 Diploma in Travel and Tourism

NCFE are a national awarding organisation, passionate about designing, developing, and certificating diverse, nationally recognised qualifications and awards.

Study Hours

It takes around 240 hours of study to complete this course.

Study Method

The course is specially designed for study by distance learning. To complete this course, you will be expected to complete assignments, answer questions and complete research.

Course Duration

You can enrol today but this course starts on 02/08/21. You will receive your logins to MyOxbridge (our online platform) before this date but won’t be able to access the learning materials until the course officially starts. You will benefit from our unlimited tutor support for a period of one year from your course start date.


Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will be awarded a formal certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. You can read more about NCFE here.

Additional Information

Official Qualification Title - NCFE Level 3 Diploma in Travel and Tourism

Difficulty - Level 3

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Minimum Enrolment Age - 16 years

Course Content

1: The UK travel and Tourism Industry

Do you know the main products and services offered within the UK travel and tourism industry? If not, then this unit will educate you. You’ll discuss all the ways to travel including road, rail, air and sea, along with describing the differences between serviced and non-serviced accommodation. You’ll also look at the extras offered to customers to enhance a travel package, and learn to identify trade associations, the services they offer, and their purpose.

2: Customer Service in Travel and Tourism

This unit will help you identify examples of positive and negative customer service provided by travel and tourism organisations. You’ll find out how travel organisations’ policies and procedures manage customer service, and understand how performing great customer service has a positive impact. You’ll consider different techniques to perform great customer service and be able to recommend improvements to customer service on a selected travel and tourism organisation.

3: Preparing for a Career in Travel and Tourism

Always dreamt of a career in travel and tourism? Great, this unit will prepare you for that. You’ll learn how to write a sell yourself on a CV or a personal profile that will shine bright in the travel and tourism industry. You’ll be able to assess your current skills against the skills you’ll need in the future by carrying out a skills audit, along with learning the knowledge needed to produce a professional standard application document. Finally, you’ll consider the ways to boost your interview chances, evaluate your performance, and be able to produce an action plan.

4: Travel and Tourism Destinations

Within this unit, you’ll learn to identify UK, Europe and worldwide destinations, and you’ll then produce a travel brochure based on a selected location. You’ll research different types of travellers and tailor a destination recommendation based around them, their needs, and their desires. You’ll consider categories such as adults, families, adventure seekers, independent travellers, retired and eco-tourists, and be able to understand how each requires a diverse destination and tour offering.

5: UK Visitor Attractions

Often people when visiting new places like to see what that destination has to offer with visitor attractions. During this unit you’ll consider man-made and natural visitor attraction and discover how they boost the appeal to customers. You’ll evaluate visitor management techniques used at an attraction destination and understand the effects of the attraction on the local community and area.

6: Hospitality in Travel and Tourism

Travel and tourism and the hospitality industry often work hand-in-hand. During this unit you’ll explore the relationship between the two, and the products and services that can be offered. You’ll consider the ways that the needs and expectations can be met through hospitality providers for a range of customers.

7: UK Tour Operations

During this unit you’ll get a better idea of the different types of operators, their functions, and the ways in which they sell. You’ll consider recent external factors and events, and the impacts they may have on tour operations.

8: Travel Agency Operations

Within this unit, you’ll consider the range of travel agents in the market, and understand why customers may favour them over others. You’ll look at the differences between products and services in comparison to others on the market. Finally, you’ll learn the procedures, information sources, and legislation used by travel agents and be able to endorse products to potential customers.

9: Marketing for Travel and Tourism

Marketing is fundamental to any business, after all it is the way in which people know about what they are doing, offering, and who they are! This unit will brush up on your marketing knowledge, covering influences of marketing activities and the marketing mix. You’ll carry out a market research activity to help you with developing a marketing campaign for a product or service, preparing promotional material to go with it.

10: UK Passenger Transport Industry

Do you really understand the UK passenger transport industry? Inside this unit, you’ll develop your knowledge, and better understanding the structure, range of facilities, and the services within it. You’ll be able to understand factors that influence the industry including technology, changes in demand, political and legal factors, and many more. You’ll also research the travel options for more complex journeys and produce itineraries for them.

11: UK Airports

Think about all the UK airports, where they are, and how busy they are. You’ll investigate UK airports and their income generation opportunities, discover the roles of UK airport-related regulatory bodies, health and safety, risk management and security hazards including, EASA, ICASO, IATA, and a whole lot more. Next, you’ll assess landside and airside career prospects within UK airports.

12: Worldwide Passenger Airlines

Worldwide, there are a variety of airlines: some we may have heard of, some we may not. During this unit, you’ll discover the historical factors and the growth of the airline industry and its existing structure, understand the communications within an airport, the terminology used, and how they calculate flight times across worldwide time zones. You’ll consider the impact of external versions on the worldwide airline industry.

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Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!