NCFE Level 3 Diploma in Skills for Business

This unit will provide you with the skills needed to support sustainability in a business environment, understanding why businesses work in a sustainable way, and how technology can be used to help this. Additionally, you’ll gain an understanding of the importance of diversity within the workplace, including the legal and organisational guidelines that exist to govern this. Lastly, you’ll explore how to maintain security and confidentiality in the workplace.

Finding ways to bring in new customers and keep a business thriving is the absolute top priority for many companies. This unit is designed to equip you with effective customer service skills to exceed customer expectations by going the extra mile, deliver effective service to a wide range of customers, and monitor and review customer service for continuous improvement.

Companies use documents to communicate, transact business and analyse their productivity. In this unit, you’ll become familiar with a range of different document types and formats. By the end, you’ll be able to research content for, and produce a range of documents that meet, varying requirements.

Every business has its problems, and the difference between a successful and failure is the way problems are dealt with as they arise. In this unit, you’ll gain the skills required to identify a solution to a business problem, and develop a plan to solve it. You’ll also be able to evaluate the success of your plan, to ensure the method chosen was the correct one.

Great internal and external communication is a cornerstone of every successful business. This unit will equip you with the skills to communicate successfully both verbally and in writing, evaluate the strengths and weaknesses of your communication, and develop a plan to improve it when necessary.

In a business environment, every task must be completed within an agreed timescale. In the final unit, you’ll learn how to plan and manage your work, so you never miss a deadline. You’ll also study the importance of behaviour and attitude, and discover how to improve your own performance.