Do you want to be responsible for a team of people? Are you looking to progress in your career? If so, this nationally recognised leadership and management course will provide you with the knowledge and skills to work in a leadership role within an organisation. Also perfectly suitable for office management or general manager role, this flexible qualification covers many management aspects.
You’ll delve deep into the principles of management, considering sales and marketing, presentation skills, and project organisation. You’ll work on leadership skills that will help you drive your team to success, discover how to recognise and reward employees who perform well, make informed and effective decisions, and much more.
This Principles of Management and Leadership course has been developed to be studied from anywhere in the world, at a pace that suits you. If you want to gain a competitive edge in the job market or update your expertise in a particular area, then look no further! On completion, you’ll have a qualification that tells employers you have a high level of understanding which can help when applying for jobs or finally achieving that promotion. Even better, you don’t need any prior qualifications to enrol, just a desire to get stuck in!
What you'll learn
Unit 1 - Principles of People Management
This unit provides learners with an understanding of key issues surrounding people management, including equality and diversity, performance management, training and development, and reward and recognition.
Unit 2 - Principles of Business
This unit aims to provide learners with the opportunity to increase their knowledge of business markets, innovation and growth, financial management, and the principles of marketing.
Unit 3 - Principles of Leadership and Management
The aim of this unit is to equip learners with an understanding of the principles of effective decision making; styles and models of leadership; the role, functions and processes of management; and an understanding of performance measurement.
Unit 4 - Understand How To Participate in a Project and Collaborate and Negotiate with other departments
This unit aims to provide learners with knowledge of project management and the roles required to support the delivery of a project. Learners will identify what is required to effectively collaborate with other departments and understand the principles underpinning negotiation.
Unit 5 - Understand How to Develop and Deliver a Presentation
This unit aims to provide learners with an understanding of the principles underpinning the delivery of presentations. Learners will be able to describe different types of media used to deliver a presentation and its limitations.
Unit 6 - Understand How to Resolve Customers' Problems and Complaints
This unit is aimed at developing learners’ understanding of different techniques and organisational procedures for dealing with customer problems and complaints.
Unit 7 - Understand How to Monitor Customer Service Interactions and Feedback
This unit is designed to equip learners with the techniques for monitoring the quality of customer interactions. Learners will be
able to identify techniques used to gather the required information and provide feedback on performance to colleagues. Learners will develop an understanding of how to gather and analyse customer feedback in order to recommend improvements to customer service.
NCFE is the leader in vocational and technical learning committed to powering a more intelligent education eco-system. We combine over 170 years of experience with deep insight into what is needed and what works.
From world-class qualifications and content to new assessment methodologies, from innovative technology platforms to partnership opportunities with our network of expert collaborators – NCFE galvanises the education sector to shape the most innovative solutions for individual learning needs. In doing this, we’re working for a fairer education system for all learners to power inclusivity and choice.
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At the end of this course, successful learners will be awarded a formal certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home.
Learners who achieve this qualification could progress to:
- NCFE Level 3 Diploma in Management
- NCFE Level 4 NVQ Diploma in Management
It may also be useful to learners studying qualifications in the following sectors:
- Travel and Tourism
- Sport, Leisure and Recreation
- Health Public Service and Care
- Engineering and Manufacturing Technologies
- Arts, Media, and Publishing
Progression to Higher Level Studies
This qualification aims to provide learners with a number of progression options, including higher-level studies at university or FE colleges.
How is this course assessed or examined?
The NCFE Level 3 Certificate in Principles of Management is internally assessed and externally moderated.
Each learner must create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.
The main pieces of evidence for the portfolio could include (in no particular order):
- Learner’s proof of work
- Assessor observation – completed observational checklists and related action plans
- Witness testimony
- Record of professional discussion
- Record of oral and written questioning
- Learner and peer reports
While there are no strict entry requirements for this Level 3 Certificate in Principles of Management course, it is strongly recommended that you have the ability to read and write in English effectively.
Learners may find it helpful if they’ve already achieved a Level 2 qualification.