NCFE CACHE Level 2 Certificate in Counselling Skills

Our course code: X205

Course fee £495 or from £37 per month

Enrol on our course

Counsellors work with individuals to support their personal development and in times of crisis or distress. Their mission is to inspire change in their lives while respecting their values and capacity to find their own solutions. Our Level 2 Certificate in Counselling Skills can lead to a fulfilling career and will give you a better understanding of how to best empathise and support those around you. The qualification provides insight into the nature of counselling work and the skills involved. It’s also an ideal introduction that’ll help you to decide whether to proceed with further counselling training.

Counselling is a type of talking therapy that allows a person to talk about their problems and feelings in a confidential and dependable environment. Our NCFE CACHE Level 2 Certificate in Counselling Skills qualification explores this concept and introduces you to the core counselling skills used in everyday life. You’ll also look at diversity, ethics, as well as relevant models and approaches that underpin the use of these skills. You’ll also look at how counselling can aid personal development. This online course would be useful for those who would like to develop their knowledge of counselling, whether in a work environment or at home.

On this Level 2 Counselling Skills course, you will:

  • Study a foundation of relevant models and skills that will equip you to engage in purposeful coaching and mentoring conversations and relationship building.
  • Develop knowledge and understanding of diversity and ethics within counselling skills
  • Understand the different approaches involved in the use of counselling skills
  • Appreciate the importance of self-development.
  • Understand the skills and attributes required to conduct counselling
  • Gain a qualification that counts

The first steps into your new counselling career, develop skills to support people in times of crisis or distress.

  • A formal qualification

    This course is a formally recognised RQF qualification and is recognised throughout the UK, Europe and beyond.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • Unlimited Tutor Support

    Get as much help and support as you want from your personal course tutor via email and phone.

  • Awarding body: NCFE CACHE
  • Our course code: X205
  • Qualification code: 600/0728/X
  • Official Qualification Title: NCFE CACHE Level 2 Certificate in Counselling Skills

CACHE stands for the Council for Awards in Care, Health and Education, and are the leading specialist Awarding Organisation for the Care and Education Sector.

Study Hours

It takes around 120 hours to complete this course.

Study Method

The course is specially designed for study by distance learning. Throughout the course, there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours above. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


You are required to successfully complete all four mandatory units to be awarded the Level 2 Certificate in Counselling Skills.

Throughout this course, you will be assessed with appropriate tasks which demonstrate achievement of all the learning outcomes associated with each unit. The assessment method will comprise of a portfolio of evidence, which should allow the learner to respond to a real life situation that they may face when in employment.

You may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

This is a regulated qualification that is internally assessed and externally quality assured.

Course Outcomes

This course has Professional Endorsement by ACCPH (Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists), meaning that once you’ve completed it, you’ll be able to register as a student member.

When the ACCPH endorse a course at a Level, it is approximately equivalent to that Level of those qualifications that are listed on the Regulated Qualifications Framework (RQF). The RQF is the national framework of UK qualifications, and the certificate of achievement is issued by a National Awarding Organisation.

Once you have completed Level 2, we recommend that you progress on to level 3. After completing your level 3, you will be able to gain registration with a counselling association and start to gain practical counselling experience once you’ve completed the course.

This course holds a second accreditation making it a formal qualification.

In 2015, NCFE acquired CACHE. As of September 2017, our CACHE courses will now be known as NCFE CACHE, and you will receive your certificate from both awarding bodies.

This qualification comes with NCFE CACHE Level 2 certification. NCFE CACHE has been developing courses in the childcare, education and healthcare sectors since 1945 and are one of the most reputable awarding bodies for qualifications in the UK and overseas. Practitioners working in these areas are much more employable having gained NCFE CACHE certification and many employers specifically ask for their qualifications when taking on members of staff.

This qualification alone does not qualify learners to practice as a counsellor. The purpose of this qualification is to support progression to further learning and counselling-related work experience (where you will then be able to apply for a license to practice as a counsellor) in the following areas:

  • Level 3 Award in Counselling Skills and Theory
  • Level 3 Diploma in Counselling Skills

This qualification can support progression within employment for the following job roles:

  • Support Worker
  • Healthcare Assistant
  • Mental Health Support Worker
  • Care Assistant in residential settings
  • Guidance Worker
  • Substance Misuse Worker

Additional Information

Official Qualification Title - NCFE CACHE Level 2 Certificate in Counselling Skills

Difficulty - Level 2

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Minimum Enrolment Age - 16 years

Credits - 16

Course Content

1: Using Counselling Skills
  • What core counselling skills are
  • How to establish a helping relationship
  • Be able to use core counselling skills in a helping relationship
  • How to conclude a helping interaction
2: Introduction to Counselling Skills Theories
  • Know elements of counselling theories
  • Know the significance of counselling theory
3: Diversity and Ethics in the use of Counselling Skills
  • How an ethical framework relates to the use of counselling skills
  • Know what discrimination means
  • Understand about anti-discriminatory practice
4: Counselling Skills and Personal Development
  • How to develop self-understanding
  • Know personal qualities relevant to the helping roles
  • Know how to meet own support needs
  • How self-reflection contributes to personal development

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!