NCFE Level 3 Diploma in Skills For Business: Human Resources

Develop the key skills you need to work successfully in any business HR (Human Resources) setting.

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Fancy working in a role that gives you the opportunity to help shape an organisation at every level? That’s interesting, varied, and offers flexibility? Then you’d no doubt enjoy a career in human resources, and this nationally recognised, accredited qualification can help get you there. Ideal for beginners as well as people with some previous business knowledge, this Level 3 HR course and diploma course is ideal whether you’re set on a vocational pathway, or looking to pursue higher education such as an A-level or degree in business studies.

NCFE Level 3 HR Diploma – the syllabus in brief

On this RQF diploma in human resources, you’ll delve into business culture and responsibilities, focusing on crucial topics such as sustainability and maintaining staff morale. You’ll also examine more general business issues like how to deliver excellent customer service, as well as monitor and review performance for continuous improvement. You’ll gain a comprehensive insight into recruitment and the selection process, key aspects of employment law, and human resource management in business.

What you'll learn

Unit 1 - Business Culture and Responsibilities

This unit will provide you with the skills needed to support sustainability in a business environment, understanding why businesses work in a sustainable way, and how technology can be used to help this. Additionally, you’ll gain an understanding of the importance of diversity within the workplace, including the legal and organisational guidelines that exist to govern this. Lastly, you’ll explore how to maintain security and confidentiality in the workplace.

Unit 2 - Deliver Customer Service in a Business Environment

Finding ways to bring in new customers and keep a business thriving is the absolute top priority for many companies. This unit is designed to equip you with effective customer service skills to exceed customer expectations by going the extra mile, deliver effective service to a wide range of customers, and monitor and review customer service for continuous improvement.

Unit 3 - Produce Documents in a Business Environment

Companies use documents to communicate, transact business and analyse their productivity. In this unit, you’ll become familiar with a range of different document types and formats. By the end, you’ll be able to research content for, and produce a range of documents that meet, varying requirements.

Unit 4 - Solve Problems in a Business Environment

Every business has its problems, and the difference between a successful and failure is the way problems are dealt with as they arise. In this unit, you’ll gain the skills required to identify a solution to a business problem, and develop a plan to solve it. You’ll also be able to evaluate the success of your plan, to ensure the method chosen was the correct one.

Unit 5 - Communicate in a Business Environment

Great internal and external communication is a cornerstone of every successful business. This unit will equip you with the skills to communicate successfully both verbally and in writing, evaluate the strengths and weaknesses of your communication, and develop a plan to improve it when necessary.

Unit 6 - Manage and Improve Own Performance in a Business Environment

In a business environment, every task must be completed within an agreed timescale. In the final unit, you’ll learn how to plan and manage your work, so you never miss a deadline. You’ll also study the importance of behaviour and attitude, and discover how to improve your own performance.

Unit 7 - Recruitment and Selection in Business

In unit seven, you’ll examine the processes involved in recruitment planning, and the implications of the regulatory framework for the process of recruitment and selection. You’ll also discover how to prepare documentation involved in the selection and recruitment process and you will participate in a selection interview.

Unit 8 - Aspects of Employment Law

There are a number of different types of employment contract, and if you work in HR, you’ll have to be familiar with all of them. This unit provides you with an overview of all the different types, as well as the impact of employment legislation. You’ll also learn the rights and responsibilities of employees and employers, and understand how and when contracts of employment are terminated.

Unit 9 - Human Resource Management in Business

The final unit will equip you with knowledge of the factors involved in human resource planning in organisations, and how organisations motivate employees. You’ll also gain an understanding of how to gain committed employee cooperation, along with the process of managing employee performance at work.

Extra info

Awarding Body


NCFE is the leader in vocational and technical learning committed to powering a more intelligent education eco-system. We combine over 170 years of experience with deep insight into what is needed and what works.

From world-class qualifications and content to new assessment methodologies, from innovative technology platforms to partnership opportunities with our network of expert collaborators – NCFE galvanises the education sector to shape the most innovative solutions for individual learning needs.  In doing this, we’re working for a fairer education system for all learners to power inclusivity and choice.

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Course Outcome

At the end of this course, successful learners will receive an NCFE Qualification and a Learner Unit Summary (which lists the details of all of the units you have completed as part of your course). Tens of thousands of people each year further their education with an NCFE award. Read more about NCFE.

How is this course assessed or examined?

Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Entry requirements

While there are no strict entry requirements for this level three Diploma in Skills for Business: Human Resources, it is strongly recommended that you have the ability to effectively read and write in English.


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How much do exams cost?

Many of our courses do not require exams however, A-levels, GCSEs and some other courses do require exams to complete the qualification. Exam fees are additional to the cost of the course and prices vary depending on the course and where you sit them – find out more.

Planning on studying A-levels or GCSEs with us? We can add your exams during enrolment and blend them into your monthly payment plan if you wish. If you’re not ready to book your exam(s) yet, you can book them at a later date – all of the information is available on MyOxbridge under NEAS and Exams.

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Can I sign up for a Student Beans account and get Student Discounts?

Yes! One of the many benefits of being an Oxbridge student is that you get access to great discounts with a Student Beans account! Eligibility criteria apply and acceptance is made at the discretion of Student Beans. Find out how to sign up.

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Are business courses worth it?

Definitely, business and management courses can be used to advance up the ladder by proving to your employers that you’re dedicated and eager to learn.

They can also be used as evidence to prospective employers that you’d be a valuable addition to their team.

Finally, if you’re contemplating launching your own company, business and management courses can help you find your feet, hone your skills and become a success.

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Why study business and management courses online with Oxbridge?

We offer a huge selection of business-focussed courses such as Business GCSE and Level 3 Diploma in Skills for Business and nationally recognised project management qualifications, such as Prince2.

Whether you’re self-employed, climbing the ladder or struggling to get a foothold, showing initiative and gaining additional business qualifications can set you apart from the competition.

When you opt to study online with Oxbridge, you also gain tons of additional benefits such as: Not having to quit your job to navigate set lesson timetables; studying around your social life, at times that best suit you; one-on-one time with a qualified tutor who specialises in the subject you’re studying; top-quality learning materials, including quizzes, videos and e-books; the potential to achieve a pass rate that’s 20% higher than the national average and more.

If you’d like to find out more about studying business and management with Oxbridge, speak with one of our learning advisers via live chat.

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What are the different types of management courses?

Management is a far-reaching subject and involves the study of a variety of managerial practices. Whether you’re investigating how you can better serve your team and employer or are expanding your skills to run your own business, an online management course offers flexibility that you won’t find in a more traditional educational setting.

Managerial courses vary depending on the industry you are working in. Some of these courses include:

Team Leading Skills and Principles of Management.

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What are the different types of business courses?

Business is one of the most popular fields of study worldwide. In today’s ever-increasing competitive job market, you can ensure that you stand out from the crowd with an accredited, industry-recognised business course.

There are a variety of online business courses available to study, depending on your goal. Just a few of the courses you could invest include Starting Your Own Business.

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Are you ready to change your world?

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