Hotel and Hospitality Level 4 and 5

Combine a Level 4 and Level 5 diploma in hotel and hospitality. Broaden your knowledge and understanding, progressing to higher level study.
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Hotel & Hospitality Level 4 and 5 online course

Prepare for working in the hospitality industry through this combined online hotel management course. This Level 4 and 5 online course carries up to 240 UCAS credits and is designed to help you gain the skills needed to be a competent employee in the hospitality industry. An exciting, prosperous career could be within your reach!
Studying this combined course presents opportunities to access tutor support and webinars, a social learning forum, and additional materials, along with a free TOTUM student discount card as an added bonus. You will also be eligible for ELCAS finding to help you manage the cost of your course.
You’ll study using materials that follow the Ofqual-recognised Qualifi 603/4399/0 syllabus for the Level 4 diploma and the 603/4404/0 syllabus for the Level 5 diploma. With online learning, you’ll be able to fit studying around your other commitments and have ongoing support from a personal tutor in the form of one-to-one video sessions and gaining feedback from completed assignments.
Delivered by Oxbridge in partnership with OBS, this Level 4 and 5 combined course is perfect for moving onto further education or if you are looking to top up a Bachelor’s degree at one of the UK’s leading universities. If you’re ready to take the next step in your hospitality career, or want to explore what makes this field so exciting, enrol online today.

What you will learn

  1. Level 4, Unit 1: Food and beverage operations

    This first module introduces you to the processes involved in food and beverage operations, including practical aspects of production and service.

  2. Level 4, Unit 2: Food safety and hygiene

    You will gain an understanding of the various regulations that need to be met when it comes to food hygiene and the procedures to follow in order to maintain a safe practice.

  3. Level 4, Unit 3: Hospitality and hotel housekeeping

    In this module, you’ll learn the important role housekeeping teams play in maintaining standards in hospitality operations.

  4. Level 4, Unit 4: Customer service

    This module introduces you to the skills required for delivering outstanding customer service and why a customer-focused hospitality establishment matters in a competitive business environment. You’ll also learn how to evaluate the benefits of exceeding customer expectations.

  5. Level 4, Unit 5: Front office operations

    Here, you’ll understand the importance of the front office department and the impact that it has on the overall operation of the business.

  6. Level 4, Unit 6: Accounting and cost control

    You’ll identify and understand the principles of costing within a hospitality setting and how accounting techniques can be used to analyse the information provided by financial statements.

  7. Level 4, Unit 7: Global tourism and hospitality

    This module examines the size and scope of the global tourism industry. You’ll also learn about the influence this sector has on today’s world.

  8. Level 4, Unit 8: Marketing

    You’ll learn how the key principles of marketing apply to a hospitality setting and the role of the marketing mix to the hospitality industry. This module also presents an opportunity to devise a promotional campaign.

  9. Level 4, Unit 9 - Employee engagement

    You’ll learn the importance of employee engagement and the key concepts associated with it. This module will also uncover how maintaining employee engagement leads to improved business performance.

  10. Level 4, Unit 10 - Training and CPD

    Here, you’ll be introduced to the various methods used for identifying the training requirements for staff working in hospitality. You’ll understand how individuals learn and the need for devising the right teaching methods. From here, you’ll be able to design, deliver and evaluate the effectiveness of a training session or programme.

  11. Level 5, Unit 1: Food and beverage supply chain management

    This module aims to enhance your understanding of supply chain systems and procedures, and how organisations use these to procure, produce and prepare food and beverages domestically and globally. You’ll also demonstrate why supply chain management is essential for efficient operation and how the principles of effective management can present a competitive edge.

  12. Level 5, Unit 2: Quality management

    You’ll identify the role of managing quality within hospitality. You’ll develop understanding further by evaluating and implementing a quality management system.

  13. Level 5, Unit 3: Events and conference management

    This module explores the the operational issues involved in the successful running of events and the considerations to take in planning and execution.

  14. Level 5, Unit 4: Customer relations management

    You will be introduced to the importance of customer relationship management (CRM) within the hospitality industry, recognising processes and how to ensure their effectiveness.

  15. Level 5, Unit 5: Managing people

    This module will allow you to gain an understanding of the key principles associated with management behaviour and introduced you to the various management styles, roles, responsibilities, characteristics and skills that managers possess. You’ll also learn more about the effectiveness of an organisation’s structure, based on culture and design.

  16. Level 5, Unit 6: Current issues in HRM

    This module presents an opportunity to understand the principles of human resource management and how they are applied to a hospitality setting. You’ll also understand the various legislation involved in successful HRM and the function of a HR team.

  17. Level 5, Unit 7: Revenue management

    You will understand the key elements of revenue management and the effects this has on factors such as hotel room pricing. You’ll also learn about yield management principles and how to create a robust overbooking policy.

  18. Level 5, Unit 8: Corporate social responsibility

    This module examines the need for hospitality organisations to implement practices and procedures that enable them to act in a sustainable manner. You’ll also learn the key elements of good CSR and sustainable development within the context of hospitality.

  19. Level 5, Unit 9: Contemporary issues

    This unit will outline why hospitality needs to operate flexibly and ready to adapt to rapidly changing customer demands and the challenges of the sector itself.

  20. Level 5, Unit 10: Business planning

    In this final module, you’ll understand how to create a business plan for a hotel or hospitality organisation. You’ll also learn how to evaluate the business’s position within the market and identify areas for growth and performance evaluation.

Awarding Body

Qualifi is a leading 21st century Awarding Organisation founded to meet the developing education and training needs of learners and employers from the UK and around the globe serving the needs of learners and employers in the UK and worldwide every year.

This online course also carries up to 240 UCAS credits, which are used as part of university applications.

Course Outcome

By completing this combined Level 4 and 5 combined diploma in hotel & hospitality, you’ll be awarded a Ofqual-recognised qualification which you can use to top up a Bachelor’s degree at one of the UK’s top universities.

How is this course assessed or examined?

This course is made up of 10 modules and four written assignments at each level. The written assignments are around 2 000 – 3 000 words in length with assignment feedback provided.

Entry requirements

To enrol on the Level 4 course, you must be at least 18 years of age and have a full secondary education. Before enrolling in level 5, you must complete level 4.