Find a course and enrol today

Oxbridge receives Feefo Gold Trusted Service Award 2020

posted by Rob on Thursday, 6 February 2020

Our course advisers and student support team are always ready to make a difference to our learners lives.

Oxbridge has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers (or, in our case, learners). The award demonstrates our students’ trust and confidence in us to provide the best learning experiences.

Oxbridge won a Gold Award for providing the best learning experiences

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo has given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st, 2019 and December 31st, 2019, with a Feefo service rating of between 4.5 and 4.9.

Founder Matt Jones and Head of Centre Stacey Ryan work hard every day to bring students worldwide incredible learning experiences.

Matt Jones, Oxbridge’s founder said: “For Oxbridge, it’s always been about supporting and championing our incredible students. So, we’re over the moon to receive this accolade from Feefo. My team work hard to help people become the best versions of themselves every day. The fantastic feedback provided by learners shows how we’re positively impacting their lives in all the right ways. It’s also enabled us to set benchmarks for others to follow in areas such as course design, tutor support and student services. For our learners, Feefo is the place to go for honest feedback, so we’re raising the bar higher to support those who want to achieve and improve their lives in 2020 and look forward to another successful year.”

The Gold Award is given to those with high service ratings throughout 2019

Congratulating Oxbridge on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.