NCFE Level 3 Certificate in Principles of Business Administration

Our course code: X334

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In today’s challenging business climate, one thing is certain; every FSTE 100 company executive has a Personal Assistant (PA). Why? Because behind every great business story, there is a great PA. PAs are the eyes, ears and the glue that holds the best managers together by eliminating inefficiencies and contributing to overall business success. PAs are intuitive, proactive, and reliable and they’re adept at problem-solving, multi-tasking and providing observations and insights into the business. If this sounds like you, our Business Administration course will teach you the skills required for a long and successful career in this role.

Personal Assistants enjoy a varied day. It is not just business administration, arranging meetings and booking travel. As the role develops and you gain more experience, you could be running corporate events, organising marketing campaigns, and arranging global webcasts. Experienced PAs can also move into Executive PA (EA) roles for top bosses, which can lead to even greater career opportunities. If this sounds exciting to you, why not start your journey with our personal assistant course from home, which teaches you the essentials, such as diary management, duties of the role, business networking, business travel and how to get a role as a Personal Assistant.

When you study our Personal Assistant Course Level 3 Certificate, you’ll learn about:

  • An appreciation for appropriate behaviour and dress
  • Appropriate interpersonal skills
  • Communicating with professional colleagues/peers and/or hierarchical seniors
  • Supporting other aspiring employees
  • Personal manners and deportment
  • Understanding work practices and how different roles and departments function within an organisation
  • Gain underpinning knowledge of communication systems and processes
  • Understand how to create bespoke business documents
  • Learn how to supervise others and contribute to wider departmental or organisational change.
  • And so much more…

In today’s challenging business climate, one thing is certain – all FSTE 100 company executive has a personal assistant (PA).

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Unlimited Tutor Support

    Get as much help and support as you want from your personal course tutor via email and phone.

  • Awarding body: NCFE
  • Our course code: X334
  • Qualification code: 601/7074/8
  • Official Qualification Title: NCFE Level 3 Certificate in Principles of Business Administration

NCFE are a national awarding organisation, passionate about designing, developing, and certificating diverse, nationally recognised qualifications and awards.

Study Hours

Up to 230 hours which is under 60 minutes per day for 6 months. However, additional hours may be required for reading, writing and research.

Study Method

The course is specially designed for study by distance learning. Throughout the course, there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a certificate of achievement from NCFE. You can read more about NCFE here.

Additional Information

Official Qualification Title - NCFE Level 3 Certificate in Principles of Business Administration

Difficulty - Level 3

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Course Content

1: Unit 1: Principles of Business

Develop knowledge in business markets, innovation and growth, financial management and the principles of marketing

2: Unit 2: Principles of Business Communication and Information

Understand the key communication tools in business, such as negotiation, development, and delivery of presentations, bespoke business documents, and information systems. Learn to describe business communication models, systems, and processes.

3: Unit 3: Principles of Administration

Develop knowledge on how to manage an office facility, including health and safety in a business environment.

You’ll learn how to take minutes, chair, lead, and manage meetings. Explore how to supervise an administration team and how to organize events.

4: Unit 4: Understand How to Improve Business Performance

Form an understanding of the principles of resolving business problems and improvement techniques and processes. Learn problem-solving techniques and processes. Evaluate different change management models.

5: Unit 5: Understand How to Manage Performance and Conflict in The Workplace

Explore team performance management through benchmarking.  Develop knowledge of managing individual underperformance and conflict in the workplace.

6: Unit 6: Understand The Customer Service Environment

Understand the relationship between customer service and a brand, the structure of customer service, and the implications of legislation on customer service delivery.

7: Unit 7: Principles of Leadership and Management

Explore the principles of leadership and management, including styles and models of leadership. Develop an insight into the role, functions, and processes of management.

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Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!