Office Management Skills Level 3

Our course code: X326

Course fee now £337.50* or from £26 per month. Enter SALE10 at checkout.
*Was £375

Enrol on our course

Office Management is at the heart of business success. It plays an essential role in all organisations and helps to drive successful business performance.

Are you responsible for the smooth running of the office? Do you want to be responsible for the smooth running of the office? Do you want a more thorough or structured understanding of your role? Are you seeking promotion or asking for a pay rise? Perhaps looking for a new more challenging or fulfilling role?

This Level 3 Office Management course will arm you with all the know-how and skills required to manage your own responsibilities and the responsibilities of others, be more resourceful, manage the office more efficiently, be more fluid in the recruitment process and recognise the potential in other employees and like it or not be the face of delegation, discipline and authority.

This online course is ideal for you if you aspire to be in a management position, or if you are already a line manager but feel you to develop your skills in dealing with your staff or update your other management skills.

On this Office Management Skills course you will:

  • Recognise how to manage effectively the office environment, technology and office staff
  • Apply good practise in recruiting, monitoring and training staff within the employment law framework
  • Practice essential skills in managing your own responsibilities
  • Adopt good practise in managing the customer interface through a range of communications skills

Become a champion and discover how to effectively manage an office environment, its technology and its staff like a boss.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Unlimited Tutor Support

    Get as much help and support as you want from your personal course tutor via email and phone.

Study Hours

Up to 120 hours which is under 40 minutes per day for 6 months. However, additional hours may be required for reading, writing and research.

Study Method

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


Throughout this course, you may be expected to complete assignments, essays, research projects, presentations, video/audio recordings, and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will be awarded a formal certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. You can read more about NCFE here.

Additional Information

Difficulty - Level 3

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Course Content

1: Introduction
  • The Office Manager’s Areas of Responsibilities
  • The Skills and Qualities Required to be an Effective Office Manager
2: The Office Manager's Responsibilities to the Office
  • Managing and Maintaining the Office Premises
  • Health and safety in the office
  • Electrical and fire safety
  • Site security
  • Safeguarding equipment
  • Space management
  • Managing Supplies and Materials
  • Managing Technology in the Workplace
  • Using Resources Efficiently
  • Using natural and human resources efficiently
3: The Office Manager's Responsibilities to the Staff

Recruitment and Selection

  • The recruitment process
  • Selecting the right candidate
  • Making an offer

Contractual Rights

  • Civil Law


  • Disciplinary procedure
  • Working Hours
  • Family Rights
  • Pay Rights
  • Equality and Diversity
  • Discrimination
  • Grievance procedure

Monitoring Performance

  • Appraisals and development


  • Planning training
  • Delivering training
  • Evaluating training
4: The Office Manager's Own Responsibilities

Presenting Data

  • Presentations
  • Meeting management
  • Business reports
  • Project management

Effective Communication

  • Verbal communications
  • Non -verbal communication
  • Written communications
  • Listening skills
  • Time Management
  • Self Development
  • Personal and professional development objectives
  • Opportunities for continuing professional development
  • Impact evaluation
5: The Office Manager's Responsibilities to Customers and Clients

Reception Skills

  • The reception area
  • Receiving post and deliveries
  • Security and safety

Good Customer Care

  • Receiving visitors
  • Dealing with telephone calls
  • Dealing with Complaints
  • External Communications


  • Advertising
  • Creating own publicity
  • Public relations
  • News releases
  • Advertising on the Internet

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!