“Customer Service is not a department, it is everyone’s job …”
Customer Service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers.
Develop key skills in customer service to overcome expectations, improve loyalty and positive experiences.
We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.
Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.
Get as much help and support as you want from your personal course tutor via email and phone.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework. ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our students.
Up to 60 hours, which is around 20 minutes per day for 6 months.
The course is specially designed for study by distance learning. Throughout the course there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.
You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for a small fee, which also extends your tutor support.
Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.
At the end of this course, successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about ABC here. Tens of thousands of people each year further their education with an ABC award.
Difficulty - Level 3
Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.
We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.
You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.
You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.
We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for 12 months.
You will receive everything you need to complete this course within the study pack we send to you.
No, this course is assessed by coursework alone.
No, all of the study materials are supplied within your learning pack.
That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).