“Customer Service is not a department, it is everyone’s job …”
Customer Service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers.
Excellent customer service is exceeding the customer’s expectation and produces happy customers. Exceeding customer expectations can improve customer loyalty and improve your sales and boost customer retention.
Excellent and consistent customer service is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive service experiences and teaches you everything from the fundamentals of customer service through to the more complex skills.
In a world where small businesses need to do more than just sell products; they also want to build relationships. Customer service is a key part of the promise that your brand makes to a customer.
The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research carried out by the Institute of Customer Service. Which means there is a lot of competition for these roles. Those skilled in customer care bring value to their organisations and will find that their talents are in high demand across all channels – with this course, this could be you.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework. ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our students.
Up to 60 hours, which is around 20 minutes per day for 6 months.
You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for a small fee, which also extends your tutor support.
The course is specially designed for study by distance learning. Throughout the course there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.
Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.
At the end of this course, successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about ABC here. Tens of thousands of people each year further their education with an ABC award.
You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.
You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.
We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for 12 months.
You will receive everything you need to complete this course within the study pack we send to you.
No, this course is assessed by coursework alone.
No, all of the study materials are supplied within your learning pack.
That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).
I would definitely recommend online studying to a friend/family. It was very worthwhile.
I have worked with the Director of Operations of this company previously, and knew exactly where to go for training expertise for my new venture. Although Oxbridge are not usually B2B, my needs and the needs of my Customer Service team were met with nothing less than star quality. Nothing was too much trouble, I am delighted to have been able to bring my business to Oxbridge and hope that our relationship goes on to be stronger and stronger.
LOVE LOVE LOVE MY COURSE! NEARLY COMPLETED!
I have purchased 4 courses from Oxbridge and in my opinion they are second to none in their professionalism and quality of service. I was never pressured into making a purchase after making my initial enquiry; instead I was provided with straightforward advice about the courses available. They advised what was best for me and my newly established team.
The lay out and presentation of the course enables easy understanding. Speedy delivery time. Friendly supportive tutor and i feel this course will benefit me going forward.