Customer Relations Level 2

Our course code: ST253

Course fee: £325 or from £25 per month

Enrol on this course

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. Customer service is the provision of service to customers before, during and after a purchase. Customer relations plays a vital role in an organisation’s ability to generate income and revenue.

Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This Oxbridge course has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation.

This flexible and comprehensive course requires no prior knowledge and will support you in the preparation for further education and new job prospects whilst expanding your understanding of Customer Service. The convenience of the course allows you to learn at your own pace.

On this course you will:

  • Be provided with an introduction into the legislation, policies and procedures followed in delivering excellent Customer Service
  • Identify what makes good Customer Service and how your individual actions may impact on customer satisfaction
  • Develop your knowledge within a Customer Service role
  • Learn how to apply your Customer Service knowledge to a range of job roles and industries
  • Understand the need for customer care skills
  • Be able to identify strengths and weaknesses in your Company’s care approach

Gain the skills to become a pivotal member in a businesses' ability to generate income and revenue.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Unlimited Tutor Support™

    Get as much help and support as you want from your personal course tutor via email and phone.

  • Awarding body: ABC Awards

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework. ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our students.

Study Hours

Up to 60 hours, which is around 20 minutes per day for 6 months.

Study Method

Our course is delivered via our online learning platform as this provides learners with a dynamic and engaging experience. Don’t worry, if you prefer, you can print the learning materials yourself. The learning resources are in a range of different media including videos, e-books, and online quizzes. If you’d prefer studying from course books that’s fine, just select “paper-based and we’ll send you the course materials in the post too.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for a small fee, which also extends your tutor support.

Assessment

Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about ABC here. Tens of thousands of people each year further their education with an ABC award.

Additional Information

Difficulty - Level 2

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Course Content

1: Customer Care
  • Why your company needs customer care
  • Why you need to do something about it
  • Your plan of campaign
  • Customer care skills
  • Handling complaints
2: Customer Care on the Telephone
  • Telephone – problems and opportunities
  • Telephone skills
  • Telephone Reception Skills
  • Dos and Don’ts on the telephone
  • Handling problems and objections
  • Controlling anger
  • Dealing with criticism
  • Communicating on the telephone
  • Handling complaints
3: Reception Skills
  • The role of the receptionist
  • Being an ambassador
  • Receiving visitors & guests
  • Administration in reception
  • Telephone Skills

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for 12 months.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our FAQs section or Contact Us, we are happy to answer any questions you have.