Credit Control and Debt Management QLS Level 3

Our course code: ST325

Course fee £375 or from £28 per month

Enrol on this course

Would you like to be able to take control of what is owed to your business? This course provides you with the knowledge and tools to do so – we are in a time of recovery but when clients don’t pay it can have serious negative implications for cash flow and the health of the business.

When customers don’t pay you, it affects your ability to pay your own bills. The Credit Control & Debt Management – Level 3 Course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations. Ensure that you are following the correct legal path, maximise your opportunity of recovering monies owed and pro-actively avoid financial problems – This course is a must for any small business.

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course.

On this Credit Control and Debt Management course, you will:

  • Learn methods of controlling credit
  • Investigate methods of credit checking
  • Examine the use of the courts and debt management agencies in recovering debt
  • Describe how to collect debt by letter and telephone
  • Have a thorough understanding of principles and practice of controlling credit

Gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Latest course materials

    This is a brand new course, written to the latest specification with dynamic and engaging content

  • Awarding body: QLS

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Study Hours

Up to 90 hours which is around 30 minutes per day for 6 months.

Study Method

The course is specially designed for study by distance learning. Throughout the course there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full-time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.


Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a Certificate of Achievement from QLS (Quality Licence Scheme) and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about QLS here. 

Additional Information

Difficulty - Level 3

Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.

Course Content

1: Credit Control
  • Credit
  • Cutting down on credit
  • Bad debts
  • Sales discounts

Is my customer credit worthy?

  • Credit application form
  • Trade references
  • Bankers references
  • Credit checks
  • Credit insurance
  • Credit control routines

Terms and conditions of sale

  • Interest
  • Invoices
  • Aged debt analysis and debt turn

Debt recovery through the courts

  • The Courts and their powers of collection
  • 3 track system – Full description in unit 2

Statutory demands, Insolvency and Bankruptcy

  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • Administration orders

VAT and Tax relief for Bad debts

  • What VAT relief is available?
  • How to claim relief
  • Tax relief
2: Debt Management Agencies

Credit checking agencies

  • An explanation of what credit checking agencies do
  • The information they hold
  • How to use their services.

Factoring companies

  • A history of factoring
  • An explanation of how their products work
  • The services they can offer.

Legal Services

  • What services are on offer
  • How to use their services effectively

The Courts

  • How and when it is appropriate to use the courts
  • Advice on applying for legal resolution
  • The 3- track system
  • Small Claims Track
  • Fast Track
  • Multi track
  • Costs verses Settlement – Is it worth it?

Debt Collection Agents

Bailiffs / Sheriffs / Private Debt Collections agents

  • What are they?
  • What are the costs involved?
  • What are their collection powers?
3: Communication

Telephone Communication

  • Telephone skills
  • Handling problems and objections
  • Dealing with difficult customers and controlling anger
  • How to gain commitment to pay

Written Communication

  • When to choice written forms of communication
  • Email verses letters – When is each format appropriate?
  • Sample letters
  • Request for payment
  • Demand for payment
  • Legal demand for payment

How to deal with customer responses

  • Common responses and excuses
  • How to reply to customer responses
  • How to gain commitment

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

Most students finish comfortably within the course duration period given. However, if you do need more time, your personal tutor support can be extended for an additional fee.

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!