Credit Control and Debt Management QLS Level 3

Gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.

trustpilot rating
Rated 4.7/5 | 1,504 reviews
Trustpilot logo
Enrol today
  • Overview
  • What you'll learn
  • Extra info
  • FAQs

Are you ready to change your world?

Due to high capacity this course is temporarily unavailable until January 2023.

We sincerely apologise for this inconvenience. We’ve experienced a high level of interest this year. We hope you will consider joining us next January!

Our learning advisers are available to answer any queries you may have:

 

 

 

 

 

Get immediate notification for next enrolment

To get on our waiting list or speak to our learning advisers about the course please get in touch with any queries you may have.

Learn from anywhere

Have complete control over the pace and style of your learning needs. Choose to study from your phone, laptop, or tablet, 24/7. Online Learning has never been so simple, or so much fun!

Join a growing community

Online but not alone. Join our growing community of Oxbridge students! Benefit from insider tips and tricks to suit your learning style whilst interacting and engaging with your fellow peers. Don’t forget to also connect with our college’s socials.

Ease yourself into sucess

Whatever your starting point, we believe in empowering our students with complete flexibility and expert guidance at their fingertips. Take learning into your own hands with courses designed around you and achieve your potential with Oxbridge.

There are many ways to pay for your course with Oxbridge:

  • Credit / Debit Card
  • PayPal
  • Pay Monthly - interest free options available*. T&Cs apply.
What\'s the difference graphic

All Oxbridge home learning courses are delivered to a high-quality standard with full access to course materials. If you prefer a printed copy of your course material, choose our print option. Note: extra charges will apply.

What you get Online Print
My oxbridge - access to online portal
Unlimited Tutor Support
Course material - online
Course material - printed copy

Overview

No business can stay afloat without a firm grasp of how much money they’re owed, and from whom - and if customers don’t pay, this can have a seriously negative impact on long-term financial health.

This level 3 course in credit management is specially designed for those who’d like to gain a full understanding of the principles and practices of controlling credit and managing debt in commercial organisations, and the legal avenues that are available when customers fail to pay. You’ll discover how to maximise your chances of recovering money owed to you, and more importantly, how to pro-actively avoid financial problems. This Credit Control and Debt Management Level 3 course is ideal for small business owners, and no prior experience or education is required to enrol.

What you'll learn

Unit 1 - Credit Control

Credit control can be tricky for any business – how do you know which customers are credit worthy? In this unit, you’ll discover the answer to this question, along with common credit control routes, and how to pursue debt recovery through the courts. You’ll also learn about VAT and tax relief for bad debts, as well as statutory demands, voluntary arrangements, and administration orders.

Unit 2 - Debt Management Agencies

In unit two, you’ll explore what credit checking agencies are used for, and when you might consider employing their services. You’ll take a look at the legal services that are available throughout the process of debt management, and gain an understanding of how issues are dealt with through the courts. Finally, you’ll find out how and when to use debt collection agents, what powers they have, and the costs involved.

Unit 3 - Communication

Dealing with credit and debt collection can be a tricky subject, so maintaining excellent and thorough communication with your customers is key. In the final unit, you’ll discover how to deal with particularly difficult or angry customers, how to compose written communication such as legal demands for payment, as well as when it’s appropriate to use formal letters as opposed to emails. Finally, you’ll learn how to deal with customer responses and, most importantly, how to gain a commitment to pay.

Extra info

Awarding Body

quality_license@8x

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Course Outcome

At the end of this course, successful learners will receive a Certificate of Achievement from QLS (Quality Licence Scheme) and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about QLS here.

How is this course assessed or examined?

Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Entry requirements

While there are no strict entry requirements for this level three Credit Control and Debt Management, it is strongly recommended that you have the ability to effectively read and write in English.

FAQs

Searching now...

No answers found, but we might still be able to help

Can I sign up for a Student Beans account and get Student Discounts?

Yes! One of the many benefits of being an Oxbridge student is that you get access to great discounts with a Student Beans account! Eligibility criteria apply and acceptance is made at the discretion of Student Beans. Find out how to sign up.

Was this useful? Yes No
Thank you for the feedback. If this hasn't answered your question, then contact us to ask.
Why study business and management courses online with Oxbridge?

We offer a huge selection of business-focussed courses such as Business GCSE and Level 3 Diploma in Skills for Business and nationally recognised project management qualifications, including Agile and Prince2.

Whether you’re self-employed, climbing the ladder or struggling to get a foothold, showing initiative and gaining additional business qualifications can set you apart from the competition.

When you opt to study online with Oxbridge, you also gain tons of additional benefits such as: Not having to quit your job to navigate set lesson timetables; studying around your social life, at times that best suit you; one-on-one time with a qualified tutor who specialises in the subject you’re studying; top-quality learning materials, including quizzes, videos and e-books; the potential to achieve a pass rate that’s 20% higher than the national average and more.

If you’d like to find out more about studying business and management with Oxbridge, speak with one of our learning advisers via live chat.

Was this useful? Yes No
Thank you for the feedback. If this hasn't answered your question, then contact us to ask.
Are business courses worth it?

Definitely, business and management courses can be used to advance up the ladder by proving to your employers that you’re dedicated and eager to learn.

They can also be used as evidence to prospective employers that you’d be a valuable addition to their team.

Finally, if you’re contemplating launching your own company, business and management courses can help you find your feet, hone your skills and become a success.

Was this useful? Yes No
Thank you for the feedback. If this hasn't answered your question, then contact us to ask.
What are the different types of management courses?

Management is a far-reaching subject and involves the study of a variety of managerial practices. Whether you’re investigating how you can better serve your team and employer or are expanding your skills to run your own business, an online management course offers flexibility that you won’t find in a more traditional educational setting.

Managerial courses vary depending on the industry you are working in. Some of these courses include:

Team Leading Skills and Principles of Management.

Was this useful? Yes No
Thank you for the feedback. If this hasn't answered your question, then contact us to ask.
What are the different types of business courses?

Business is one of the most popular fields of study worldwide. In today’s ever-increasing competitive job market, you can ensure that you stand out from the crowd with an accredited, industry-recognised business course.

There are a variety of online business courses available to study, depending on your goal. Just a few of the courses you could invest in include: Workplace Law,  Starting Your Own Business, and more.

Was this useful? Yes No
Thank you for the feedback. If this hasn't answered your question, then contact us to ask.
How much do exams cost?

Many of our courses do not require exams however, A-levels, GCSEs and some other courses do require exams to complete the qualification. Exam fees are additional to the cost of the course and prices vary depending on the course and where you sit them – find out more.

Planning on studying A-levels or GCSEs with us? We can add your exams during enrolment and blend them into your monthly payment plan if you wish. If you’re not ready to book your exam(s) yet, you can book them at a later date – all of the information is available on MyOxbridge under NEAS and Exams.

Was this useful? Yes No
Thank you for the feedback. If this hasn't answered your question, then contact us to ask.

Courses Taught by Experts

Sarah

Education and Childcare

My 30-year stride in education started with childminding, to working with pupils with Special Educational Needs and Disabilities. I then tutored in a national reading programme and went on to become a Higher-Level TA. I’m elated to say I graduated with a First-Class BA Honours Degree when I was 50 – living proof that it’s never too late to chase your dreams!

Sarah

Kelly

Counselling and Psychology

I always knew that a career focused around helping people achieve their goals was perfect for me. That’s why I became a tutor. I love to see my student’s confidence flourish as they progress through their courses. It’s important to help them fit their learning goals around their personal commitments so they have the best chance of success! 

Kelly, tutor

Faye

Early Years

Beginning my career as an early years practitioner inspired me to step into the world of teaching. I have since elevated my skillset through a range of qualifications including L3 in Assessing Vocational Achievement, L3 in Education & Training and L4 in Internal Quality Assurance. I’m a big kid at heart; I love Disney movies and also dabble in photography.  

faye-h_compressed

Laura

Health care

For 10+ years, my passion for helping learners develop and grow has driven my career as a teacher. To help me progress even further, I am currently studying to achieve the IQA award. I love reading and I’m a self-professed Harry Potter fan. Talk to me about all things history, rock music, tattoos and true crime podcasts. 

Laura, tutor

Penny

STEM and History of Art

Marine biology, jellyfish conservationist, hairdresser, fitness instructor… I have an eclectic backstory! Art is my passion and one of my proudest moments was achieving my Masters in Fine Art. I then requalified as an Art teacher to share my knowledge with my students. For most of my career, I’ve supported vulnerable students with additional needs such as SEMH and SEN.

penny-tc_compressed
DD
Great service!
trustpilot rating
Currently studying A-Level Physics with Oxbridge Home Learning, my tutor (Catherine) and other staff members have been so helpful to me and have given me all the information I need regarding my course. They are very experienced and convey their emails in a straightforward manner. I look forward to continuing my course! Getting in contact with staff members is also easy given emailing them will prompt you with an automatic reply email letting you know the email has gone through and advises you on what steps to take assuming they don't respond within the time-frame specified in the automatic email. The course is very in-depth and as a student who's taking 3 A-Levels in college whilst doing this A-Level outside of college with Oxbridge Home Learning I find it easy to study this 4th A-Level when I want, thus not conflicting with my in-college studies. If you aren't able to take an A-Level in a college or place of education, but would like to take said A-Level I would highly recommend Oxbridge Home Learning to be one of the possible options for you to be able to take an A-Level course outside of college or your place of education. (So if you're considering using OHL I'd suggest contacting them through their website and asking them relevant questions regarding things such as the UCAS processes, predicted grades, etc.)
C
Thank you so much for helping me!
trustpilot rating
Thank you so much for helping me start my dream career, your low monthly costs have made this possible for me. I think it is AMAZING that you are helping to fund courses when so many other places have increased their prices, I know this is true because I have been looking at various colleges for a little while now. My whole experience was so positive. The college team were so kind and patient with me as I did have a lot of questions. Enrolment was super easy, and my advisor was just lovely, all of the options were explained and importantly I get a qualification at the end of the course. It was great to speak with such lovely people, really helped and made me laugh in these horrible circumstances! My logins arrived quickly, the system is easy to use, my tutor has already responded to me and I have only been enrolled for a few days. I am super motivated and really looking forward to progressing my studies. I have already passed over my advisors details to a friend of mine who wants to re-do her a-levels. Without doubt I will recommend Oxbridge and your lovely advisors. Thank you again for all of your help and assistance! 😊
S
Fantastic customer service
trustpilot rating
I am extremely interested in persuing a career within the Criminolgy sector. I saw a course advertised online which I thought would be ideal to help in furthering my education. However, when I enquired about it further, the gentleman on the phone advised me that this course would not be useful to me. This was because it was more of an detailed insight into forensics and not a pathway into University. I felt a bit deflated but I appreciated the fact that he was honest rather than take money from me for a course he knew wouldn't help me. To my surprise he stayed on the line and took time out to go through other potential options such as an HND and looking at public services. He then emailed me all the links and told me if I ever needed any further help to give him a call. This, I thought was excellent service despite my not enrolling. The gentleman's name was Travis and he truly is a fountain of knowledge. He's polite, professional, charming and a credit to Oxbridge! Thanks again Travis for giving me some hope, all the best.
GP
Only Used Chat so far…
trustpilot rating
I haven’t done a course with Oxbridge yet but I talked to Aaron via the messaging chat on their website. Aaron was very friendly and helpful. They answered my questions promptly and in full. Definitely thinking about enrolling in the next few weeks.
L
Excellent in its personal approach
trustpilot rating
In an age where everything is digital, it is refreshing and warming to be greeted by customer service that is both personal and excellent! To know all courses come with tutor interaction for the duration of my study is most certainly a massive motivation for future courses, to choose Oxbridge. Thank you Oxbridge, look forward to seeing you on the next course!
LS
from the very first call Oxbridge looked after me
trustpilot rating
I was really nervous about re-entering the world of learning, it had been a while and i was secure in my job but ultimately unhappy and felt i could do more. I had read lots of mixed reviews from lots of college and wasnt really sure of what to do, or what was eve the right course for me. All i want to say is that i really need not have been worried, right from the very first call Oxbridge looked after me, they gave me lots of finance options and i picked the one most suited to me. The course was explained in detail and the information was then sent to me so i could read it at my leisure. I asked for a call back and this happened on time (i work shifts so it needed to be at a convenient time) i wasnt bombarded wth calls like i was from a couple of other colleges. I had a few questions and these were anwered clearly and consisely, there was no pressure which was lovely. I enrolled, received my logins that day with clear instructions on what to do next, admittedly i didnt start straight away but i completed the course with the help of my tutors Carol and Sarah in less than 8 Months i rrally am delighted! My support was more than good, it was excellent, my questions were answered promptly and never with judgement, no matter how silly they may have been. My feedback was thorough and constructive and made me aware of areas i needed to improve upon, and using the online system improved my IT skills too. I also recently enrolled on their jobready package, this has really helped with re-writing my CV, with my new qualification and provided me with some really good interview knowledge and this package was free!! Oxbridge helped me to stay motivated, they helped me get the qualification i needed and wanted, the service was excellent from start to finish and the added extras throughout were so helpful. Thank you so much for all you have done for me and my family (we love our mugs too) I have just erolled on another course and i am very excited to start this to add to my portfolio of new qualifications. To anyone thinking of enrolling, my advice do it!!! but remember its like anything you have to do it to get the benefit of it. I did and i am so glad i did. Thank you all again for being so great, helpful and accomodating in some really dark times, you have provided me with everything i need to get the career i really want. Wishing you a Happy New Year!
A
I enrolled with Oxbridge about 10…
trustpilot rating
I enrolled with Oxbridge about 10 months ago and the whole experience from start to finish has been wonderful. My tutor has been so supportive, throughout and anything that I have needed help with has been responded to is such a quick timeframe. Like most people I suppose, I have had some issues with home-schooling, the children in general, working from home and adjusting to the new normal, but Oxbridge have supported me throughout. I know that if I had of gone to college I would not be in the position I am now, don’t get me wrong, you do have to be motivated, but being able to study at your own speed has been amazing. I think I was one of the first to try out the new learning portal, which was easy to navigate and easy to submit my work to. The feedback has always been excellent and encouraging. I am delighted to be able to say I have been able to secure a promotion thanks to the qualification and I think in this uncertain time that’s amazing. The student support team have always been great, and sympathetic to my needs. I have today re-enrolled onto the next level with Kelly, who was absolutely amazing, her knowledge was phenomenal and she really understood my career path and goals so thank you Kelly, I very much appreciate it. She also enrolled me on to some free short courses, they may prove useful in the future if I apply for other roles. Looking forward to getting started (again) and moving onto the next chapter of my learning.
RJ
Sophia B, thank you.
trustpilot rating
I have just completed my childcare and education level 3 course, and have enjoyed every minute of it. My tutor Sophia B was amazing, so helpful and very quick at responding to any questions I asked. Thoroughly enjoyed. Even thinking about doing another course already 😃 thank you Sophia for all your help.
K
Thankyou Hayley for the course detail…
trustpilot rating
Thankyou Hayley for the course detail on CV writing and Interview techniques. this has really helped me with writing my CV, it has been 20 years since having to write my last one so needed the guidance! The interview guidance will also fill me with more confidence if i get to the next stage. thankyou!
Excellent trustpilot rating 1,504

Are you ready to change your world?

We appreciate being bold is easier said than done. This is why the team at Oxbridge aim to help you feel confident and rest assured in taking your next steps. Our friendly, knowledgeable Learning advisers are always on hand to offer you the best guidance.