Credit Control and Debt Management Level 3

Would you like to be able to take control of what is owed to your business?  This course provides you with the knowledge and tools to do so – we are in a time of recovery but when clients don’t pay it can have serious negative implications for cash flow and the health of the business.

When customers don’t pay you, it affects your ability to pay your own bills. The Credit Control & Debt Management – Level 3 Course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.  Ensure that you are following the correct legal path, maximise your opportunity of recovering monies owed and pro-actively avoid financial problems – This course is a must for any small business.

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course.

On this course you will:

  • Learn methods of controlling credit
  • Investigate methods of credit checking
  • Examine the use of the courts and debt management agencies in recovering debt
  • Describe how to collect debt by letter and telephone
  • Have a thorough understanding of principles and practice of controlling credit

Gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
Study with winners

We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

At your own pace

Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

Unlimited Tutor Support ™

Get as much help as you want from your personal course tutor via phone and email.

Awarding body: ABC Awards
Our course ref: ST325

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework.  ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our students.

Study Hours

Up to 90 hours which is around 30 minutes per day for 6 months.

Course Duration

You have up to a year to complete this course and we have included a suggested number of study hours.  This is usually ample time for learners, even with full time jobs and other commitments.  Don’t worry if you go over the year though, we can organise an extension to your course for a small fee, which also extends your tutor support.

Study Method

The course is specially designed for study by distance learning. Throughout the course there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.


Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Course Outcomes

At the end of this course, successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about ABC here.  Tens of thousands of people each year further their education with an ABC award.

Additional Information
Level 3
Entry requirements
There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.
Section 1
Credit Control
  • Credit
  • Cutting down on credit
  • Bad debts
  • Sales discounts

Is my customer credit worthy?

  • Credit application form
  • Trade references
  • Bankers references
  • Credit checks
  • Credit insurance
  • Credit control routines

Terms and conditions of sale

  • Interest
  • Invoices
  • Aged debt analysis and debt turn

Debt recovery through the courts

  • The Courts and their powers of collection
  • 3 track system –  Full description in unit 2

Statutory demands, Insolvency and Bankruptcy

  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • Administration orders

VAT and Tax relief for Bad debts

  • What VAT relief is available?
  • How to claim relief
  • Tax relief

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start.  However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for 12 months.

You will receive everything you need to complete this course within the study pack we send to you.

No, this course is assessed by coursework alone.

No, all of the study materials are supplied within your learning pack.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our FAQs section or Contact Us, we are happy to answer any questions you have.

No. While you can choose to write your assignments by hand, the majority of students type up their work in a word processor and then submit it via email to their tutors. A typed essay is much easier to save and edit and makes it easier for tutors to read.

Second to none

I am very impressed, course arrived quicker than stated, and the support of the duration has been second to none.

Spot on
Peter. L

Course is going well. Support and feedback is spot on.

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