Would you like to be able to take control of what is owed to your business? This course provides you with the knowledge and tools to do so – we are in a time of recovery but when clients don’t pay it can have serious negative implications for cash flow and the health of the business.
When customers don’t pay you, it affects your ability to pay your own bills. The Credit Control & Debt Management – Level 3 Course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations. Ensure that you are following the correct legal path, maximise your opportunity of recovering monies owed and pro-actively avoid financial problems – This course is a must for any small business.
You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course.
On this course you will:
- Learn methods of controlling credit
- Investigate methods of credit checking
- Examine the use of the courts and debt management agencies in recovering debt
- Describe how to collect debt by letter and telephone
- Have a thorough understanding of principles and practice of controlling credit
Gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
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Study with winnersWe’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.
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At your own paceStudy this course as quickly or slowly as you wish; we’ll work at a speed that suits you.
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Unlimited Tutor Support™Get as much help and support as you want from your personal course tutor via email and phone.
- Awarding body: ABC Awards
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework. ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our students.
Study Hours
Up to 90 hours which is around 30 minutes per day for 6 months.
Study Method
The course is specially designed for study by distance learning. Throughout the course there will be self-assessment questions, and tutor marked assignments (TMAs), to enable you to monitor your progress.
Course Duration
You have up to a year to complete this course and we have included a suggested number of study hours. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you go over the year though, we can organise an extension to your course for a small fee, which also extends your tutor support.
Assessment
Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.
Course Outcomes
At the end of this course, successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). You can read more about ABC here. Tens of thousands of people each year further their education with an ABC award.
Additional Information
Difficulty - Level 3
Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English.
Course Content
- Credit
- Cutting down on credit
- Bad debts
- Sales discounts
Is my customer credit worthy?
- Credit application form
- Trade references
- Bankers references
- Credit checks
- Credit insurance
- Credit control routines
Terms and conditions of sale
- Interest
- Invoices
- Aged debt analysis and debt turn
Debt recovery through the courts
- The Courts and their powers of collection
- 3 track system – Full description in unit 2
Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- Administration orders
VAT and Tax relief for Bad debts
- What VAT relief is available?
- How to claim relief
- Tax relief
Credit checking agencies
- An explanation of what credit checking agencies do
- The information they hold
- How to use their services.
Factoring companies
- A history of factoring
- An explanation of how their products work
- The services they can offer.
Legal Services
- What services are on offer
- How to use their services effectively
The Courts
- How and when it is appropriate to use the courts
- Advice on applying for legal resolution
- The 3- track system
- Small Claims Track
- Fast Track
- Multi track
- Costs verses Settlement – Is it worth it?
Debt Collection Agents
Bailiffs / Sheriffs / Private Debt Collections agents
- What are they?
- What are the costs involved?
- What are their collection powers?
Telephone Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
Written Communication
- When to choice written forms of communication
- Email verses letters – When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- Legal demand for payment
How to deal with customer responses
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment
Frequently Asked Questions
We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.
That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).
Please check our FAQs section or Contact Us, we are happy to answer any questions you have.