Amadeus Expert

Our course code: TR009

Course fee £395 or from £30 per month

Enrol on this course

Learn and understand all you need to know about the Amadeus online booking reservations system in this course, from the comfort of your own home! This Amadeus Expert course comes with comprehensive training in the Amadeus GDS system. It is suitable for beginners as well as those with some prior knowledge of GDS and will provide you with an expert level of knowledge in Amadeus GDS.

Amadeus helps airports and airlines work together to provide a seamless travel experience for the passenger integrating their operations to optimise efficiency, cost-effective, and passenger-centric. Amadeus is one of the industry-standard booking and reservation systems used by travel companies worldwide. Many travel companies will list a full understanding of Amadeus as ‘essential’ on their job specifications, so it is much easier to get a job in this sector if you can prove that you have this skill.

Who uses Amadeus?

Airlines that use Amadeus include: British Airways, Air France, Iberia, Lufthansa, SAS
Other Companies: eBookers, Expedia, Opodo, Ian Allen, Eden Travel, Flightline

This Amadeus course covers:

  • Airline Reservations (parts 1 & 2)
  • Automatic Fares & Ticketing
  • Car Hire
  • Hotel Reservations

The course covers the same subjects as our 50-hour ‘Introduction’ course but in more detail and with more examples and exercises.

Learn and understand all you need to know about the Amadeus online booking reservations system in this course, from the comfort of your home!

  • Study with winners

    We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.

  • At your own pace

    Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.

  • Affordable price plans

    We’ll find a way to make this course fit in to your budget.

  • Awarding body: VIASINC

VIASINC is recognised as the most experienced travel technology training company operating in the global education community. Offering our learners the skills required to work in the travel and tourism sector with vocational training in Amadeus, Galileo and Sabre booking systems.






Study Hours

Up to 70 hours which is around 30 minutes per day for 3 months.

Study Method

The course is specially designed for study by distance learning via our online learning environment.

The course contains:

  • 65 lessons,
  • 64 drills
  • 9 exercises
  • 20 quizzes
  • 5 final exams

Course Duration

You have up to 6 months to complete this course. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you do not complete the course within this time, you can easily extend your access by purchasing an extra 6 months access. Or if you need more hours to take and pass your course? We offers packages of 5, 10 or 20 additional hours.


There is an online exam to be taken at the end of each module. That’s five exams in total. You will require a passing score of 85% or more on each exam to receive your certificate.

Course Outcomes

Upon completion of this Amadeus course, you will receive an Amadeus certificate to use as proof of competency in using the system, which will be widely accepted by employers within the industry. Courses’ Content Creator and awarding body are VIASINC.

Additional Information

Difficulty - Level 2

Entry requirements - We recommend first studying the previous two courses in the series if you are unfamiliar with GDS systems.

Course Content

1: Airline Reservations – Part I
  • Lesson 1 – Introduction, signing in and out, work areas
  • Lesson 2 – Encode and Decode
  • Lesson 3 – Introduction to the PNR
  • Lesson 4 – PNR redisplay, subfield display
  • Lesson 5 – Timetable, flight details
  • Lesson 6 – Flight availability, return availability, schedules, shortcut flight info
  • Lesson 7 – Booking Seats from Availability
  • Lesson 8 – Name Elements, Contact Elements
  • Lesson 9 – Ticketing Element, Received-From Element
  • Lesson 10 – Build and end a complete PNR
  • Lesson 11 – Canceling and changing mandatory PNR elements
  • Lesson 12 – Mailing and billing elements
  • Lesson 13 – General remark and OSI elements
  • Lesson 14 – SSR and frequent flyer elements
  • Lesson 15 – Canceling and changing optional PNR elements
  • Lesson 16 – Advance seating requests
  • Lesson 17 – Seat maps
  • Lesson 18 – Request specific seats, specific seat wish, modify seating
  • Lesson 19 – Calculator and currency functions, minimum connect times
  • Lesson 20 – Help system
  • Lesson 21 – AIS
2: Airline Reservations – Part II
  • Lesson 1 – Advanced availability entries
  • Lesson 2 – Access types
  • Lesson 3 – Direct sell, waitlist, open/ARNK/passive segments
  • Lesson 4 – PNR claim, rearrange segments
  • Lesson 5 – Split PNR
  • Lesson 6 – Working with non-homogeneous PNRs
  • Lesson 7 – Working with customer profiles
  • Lesson 8 – Queue count, queue placement, option element
  • Lesson 9 – Queue access/exit, remove/delay queued PNRs
  • Lesson 10 – Segment status, schedule change, waitlist assurance
3: Automated Fares and Ticketing
  • Lesson 1 – Basic fare displays, carrier specific fares
  • Lesson 2 – Fare displays for specific dates
  • Lesson 3 – Additional fare display options
  • Lesson 4 – Fare display follow up entries
  • Lesson 5 – Fare notes
  • Lesson 6 – Itinerary pricing
  • Lesson 7 – Stored itinerary pricing
  • Lesson 8 – Best buy pricing
  • Lesson 9 – Pricing options
  • Lesson 10 – PNR fare elements
  • Lesson 11 – Ticketing
  • Lesson 12 – Issuing EMDs
  • Lesson 13 – Ticket Exchange and Refund
4: Car Reservations
  • Lesson 1 – Car location lists
  • Lesson 2 – Display and book from multi-company car availability
  • Lesson 3 – Display and book from single company car availability
  • Lesson 4 – Direct car availability entries
  • Lesson 5 – Car availability options
  • Lesson 6 – Car sell options and direct car sell
  • Lesson 7 – Car segment modify entries
  • Lesson 8 – Car rate features, car terms, car policy
5: Hotel Reservations
  • Lesson 1 – Hotel location lists
  • Lesson 2 – Display multi-property hotel availability
  • Lesson 3 – Display and book from single property hotel availability
  • Lesson 4 – Direct hotel availability entries
  • Lesson 5 – Hotel display options
  • Lesson 6 – Hotel points of reference
  • Lesson 7 – Hotel features entries
  • Lesson 8 – Hotel sell options and chain-specific help pages
  • Lesson 9 – Book a hotel directly and from a location list
  • Lesson 10 – Change, add to, delete from, and cancel hotel segments

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

Yes. There are five exams you will need to pass to complete this course.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for the specified duration of your course.

You will receive everything you need to complete this course within the study pack we send to you.

No, all of the study materials are supplied within your learning pack.

Please check our main FAQs section or Contact Us, we have experienced course advisers who will be delighted to help!