The travel industry has come a long way since the days of dedicated check-in desks for agents from a single airline. Today’s airports enable passenger processing in a more flexible, shared environment that allows a greater flow of travellers whilst making better use of IT assets.

This Amadeus Airline Reservations course covers:

2 distinct parts, both parts must be completed to successfully pass the course.

Who uses Amadeus?

Airlines that use Amadeus include: British Airways, Air France, Iberia, Lufthansa, SAS
Other Companies: eBookers, Expedia, Opodo, Ian Allen, Eden Travel, Flightline

Please note: these training courses are ’emulated’ and not created or endorsed by Amadeus. Browse our selection of Amadeus courses below to get started. This course is perfect for someone who is wanting to gain a comprehensive understanding of Airline Reservations on the Amadeus GDS system. It covers more detail that you would get in the “Full Introduction” course. You’ll find it manageable at your own pace, with more examples, more quizzes etc.. so that you will really get a great understanding of this subject!

An ideal course to gain a comprehensive understanding of Amadeus Airline Reservations on the Amadeus GDS system.

Study with winners

We’re an award-winning learning provider and have been recognised for our cutting-edge learning techniques.
At your own pace

Study this course as quickly or slowly as you wish; we’ll work at a speed that suits you.
Unlimited Tutor Support �

Get as much help and support as you want from your personal course tutor via email and phone.

Awarding body: VIASINC

VIASINC is recognised as the most experienced travel technology training company operating in the global education community. Offering our learners the skills required to work in the travel and tourism sector with vocational training in Amadeus, Galileo and Sabre booking systems.

Study Hours

Up to 50 hours which is around 30 minutes per day for 3 months.

Study Method

The course is specially designed for study by distance learning via our online learning environment.

The course contains:

30+ lessons
30+ drills
7 exercises
8 quizzes
2 final exams

Course Duration

You have up to 6 months to complete this course. This is usually ample time for learners, even with full time jobs and other commitments. Don’t worry if you do not complete the course within this time, you can easily extend your access by purchasing an extra 6 months access. Or if you need more hours to take and pass your course? We offers packages of 5, 10 or 20 additional hours.

Assessment

There are two final exams to be taken and like the course. You will require a passing score of 85% or more on each exam to receive your certificate.

Course Outcomes

Upon completion of this Amadeus course, you will receive an Amadeus certificate to use as proof of competency in using the system, which will be widely accepted by employers within the industry. Courses’ Content Creator and awarding body are VIASINC.

Additional Information

Difficulty - Level 2

Entry requirements - We recommend first studying the introductory course if you are unfamiliar with GDS systems.

Course Content

1: Airline Reservations Part I

Lesson 1 – Introduction, signing in and out, work areas

Lesson 2 – Encode and Decode

Lesson 3 – Introduction to the PNR

Lesson 4 – PNR Redisplay, Display PNR Subfields

Lesson 5 – Timetable, Flight Details

Lesson 6 – Flight Availability, Return Availability, Schedules, Shortcut Flight Info

Lesson 7 – Booking Seats from Availability

Lesson 8 – Name Elements, Contact Elements

Lesson 9 – Ticketing Element, Received-From Element

Lesson 10 – Build and End a Complete PNR

Lesson 11 – Cancel and Change Mandatory PNR Elements

Lesson 12 – Mailing Address and Billing Address Elements

Lesson 13 – General Remark and OSI Elements

Lesson 14 – SSR Elements, Passenger Information Elements, Frequent Flyer Elements

Lesson 15 – Cancel and Change Optional PNR Elements

Lesson 16 – Advance Seating Requests

Lesson 17 – Seat Maps

Lesson 18 – Request Specific Seats, Specific Seat Wish, Modify Seating

Lesson 19 – Calculator and Currency Functions, Minimum Connect Times

Lesson 20 – Help System

Lesson 21 – AIS

+ 20 drills + 4 exercises + 6 quizzes + 1 exam

2: Airline Reservations Part II

Lesson 1 – Advanced Availability Entries

Lesson 2 – Access Types

Lesson 3 – Direct Sell, Waitlist, Open/ARNK/Passive Segments

Lesson 4 – PNR Claim

Lesson 5 – Split PNR

Lesson 6 – Non-Homogeneous PNRs

Lesson 7 – Customer Profiles

Lesson 8 – Queue Count, Queue Placement, Option Element

Lesson 9 – Queue Access/Exit, Remove/Delay Queued PNRs

Lesson 10 – Segment Status, Schedule Change, Waitlist Assurance

+ 10 drills + 3 exercises + 2 quizzes + 1 exam

Frequently Asked Questions

We have some answers to common student questions, but if you can't find the answer you're looking for then please contact us and we will do everything we can to answer your questions.

Yes. There are two online exams to sit for this course.

You will have access to your personal tutor, via email and telephone, who will mark your assignments and guide you through the course. In addition, you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process. Your personal tutor will be highly experienced in their subject area and qualified to teach.

You don’t need any prior skills in the subject area to start. However, as with all of our courses, we recommend a reasonable level of English reading and writing ability.

We provide all the specially written learning materials you require to study this course at home. The course fee also includes tutor support for 12 months.

You will receive everything you need to complete this course within the study pack we send to you.

No, all of the study materials are supplied within your learning pack.

That’s fine, this course can be studied anywhere and is completed by submitting Tutor marked assignments (TMAs).

Please check our FAQs section or Contact Us, we are happy to answer any questions you have.

Amadeus Airline Reservations