Airline Reservations Part I
Lesson 1 – Introduction, signing in and out, work areas
Lesson 2 – Encode and Decode
Lesson 3 – Introduction to the PNR
Lesson 4 – PNR re-display, sub-field display
Lesson 5 – Timetable, flight details
Lesson 6 – Flight availability, return availability, schedules, shortcut flight info
Lesson 7 – Booking Seats from Availability
Lesson 8 – Name Elements, Contact Elements
Lesson 9 – Ticketing Element, Received-From Element
Lesson 10 – Build and end a complete PNR
Lesson 11 – Canceling and changing mandatory PNR elements
Lesson 12 – Mailing and billing elements
Lesson 13 – General remark and OSI elements
Lesson 14 – SSR and frequent flyer elements
Lesson 15 – Canceling and changing optional PNR elements
Lesson 16 – Advance seating requests
Lesson 17 – Seat maps
Lesson 18 – Request specific seats, specific seat wish, modify seating
Lesson 19 – Calculator and currency functions, minimum connect times
Lesson 20 – Help system
Lesson 21 – AIS
+ 21 drills + 4 exercises + 6 quizzes + 1 final exam
Airline Reservations Part II
Lesson 1 – Advanced availability entries
Lesson 2 – Access types
Lesson 3 – Direct sell, wait list, open/ARNK/passive segments
Lesson 4 – PNR claim, rearrange segments
Lesson 5 – Split PNR
Lesson 6 – Working with non-homogeneous PNRs
Lesson 7 – Working with customer profiles
Lesson 8 – Queue count, queue placement, option element
Lesson 9 – Queue access/exit, remove/delay queued PNRs
Lesson 10 – Segment status, schedule change, wait list assurance
+ 10 drills + 3 exercises + 3 quizzes + 1 final exam
This course is prefect for someone who is wanting to gain a comprehensive understanding of Airline Reservations on the Amadeus GDS system.
Q: What skills are needed to enrol onto this course?
You don’t need any prior skills in the subject area to start this course but we do recommend an intermediate ability to read and write English and basic maths skills. We recommend first studying the introductory course if you are unfamiliar with GDS systems.
Q: What support is included?
This is a self-study course, however, there is always technical support available if you need it.
Q: What is included in the cost of my course?
We provide all the specially written learning materials you require to study this course at home. Should you require more time or activity hours then there will be a charge for the extension.
Q: Is there a required reading list?
No, all of the study materials are supplied within your learning pack.
Q: Do I have to sit an exam?
You will need to sit and pass an exam for successful completion of this course.
Q: What if I live outside the UK?
That’s fine, this course can be studied anywhere because we deliver it online through our e-learning environment.
Q: What do I do if I still have questions?
Please check our FAQs section or Contact Us, we are happy to answer any questions you have.
